Enterprise Customer Success Manager

🕒 il y a 2 mois

🏄 California – Distant

🏄 California – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

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Overstory

Site WebLinkedInTous les Emplois

11 - 50 employés

🤖 Intelligence artificielle

⚡ Énergie

☁️ SaaS

Artificial Intelligence • Energy • SaaS

Overstory est une entreprise qui fournit des renseignements exploitables sur la végétation aux services de distribution d'électricité pour une gestion de l'énergie plus sûre et plus fiable. Leur logiciel aide les services publics à optimiser les ressources, à atténuer les risques liés à la végétation et à garantir la pérennité de leurs programmes opérationnels en permettant une gestion des infrastructures plus intelligente et basée sur les données. Overstory utilise des technologies et des analyses avancées pour assister la gestion de la végétation, un facteur majeur des pannes de courant et des incendies de forêt. Ils collaborent avec les services publics pour développer des solutions qui s'intègrent parfaitement aux flux de travail existants.

Description

• Manage 1-3 of our most strategic accounts in California, serving as their primary point of contact and trusted advisor. • Strengthen and expand relationships with key stakeholders, continuously understanding their evolving needs and what drives success for their organization. • Coordinate with technical teams to ensure feasible planning and on-time, high-quality execution throughout the delivery season. • Drive change management and adoption - working closely with customer teams to embed Overstory into their workflows, build internal champions, and ensure the product delivers lasting value across the organization. • Work closely with the product team to inform the roadmap. Because of your deep proximity to customer needs, you will have a meaningful opportunity to shape how the product evolves. • Identify and execute on expansion opportunities - including upsells and new product adoption - to grow the strategic value of each account.

🎯 Exigences

• You have worked with California-based utilities. • You have a demonstrated track record of driving real outcomes in the utility sector - including measurable operational improvements, successful program rollouts, and organizational change that sticks. • You have experience leading change management efforts within large, complex utility organizations - navigating stakeholders, building buy-in across levels, and turning new technology or processes into lasting workflow adoption. • You have 5+ years of experience in a customer-facing role, with a track record of successfully managing complex projects from start to finish. • Commercial experience that has contributed to business growth - whether in customer success, consulting, or an equivalent role.

🏖️ Avantages

• To be part of truly mission-driven work that reduces wildfires, protects earth’s natural resources and helps solve our climate crisis. • Flexible working environment with a lot of autonomy. We build our work days around our lives, not the other way around. • Other benefits like a remote working budget, an educational budget and time to develop new skills. • To be surrounded by an excellent, vibrant, smart team who have each other's back and believe in a culture of openness, tolerance and respect. • Equity and a competitive salary