Senior Customer Success Manager

🕒 il y a 2 mois

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Amplemarket

Site WebLinkedInTous les Emplois

51 - 200 employés

🤖 Intelligence artificielle

🤝 B2B

☁️ SaaS

💰 €12 000 000 Series A en 2022-04

Artificial Intelligence • B2B • SaaS

Amplemarket est une plateforme de vente propulsée par l’IA qui optimise les processus commerciaux des entreprises grâce à l’intelligence des données et à des solutions d’engagement multicanal. Elle aide les équipes Sales à maximiser leur productivité et leur efficacité grâce à des insights pilotés par l’IA, à la génération de leads et à des outils d’engagement automatisés. Les solutions d’Amplemarket s’adressent aux professionnels de la vente, leur permettant de gagner du temps sur la recherche, d’optimiser la conversion des leads et d’améliorer la délivrabilité. La plateforme intègre des fonctionnalités telles que la prospection LinkedIn, l’enrichissement de données, la validation d’e-mails et la veille concurrentielle, en faisant un outil complet de Sales Enablement.

Description

• Own and manage a portfolio of customer accounts, fostering strong business relationships with external stakeholders at all levels • Act as a trusted advisor, guiding customers through their entire journey with Amplemarket, from onboarding to renewal, helping them achieve their business goals • Lead the onboarding process for new customers, ensuring a seamless transition from sales to customer success, including live product training sessions • Track and report on key metrics, including customer satisfaction, NPS, retention rates, growth, and more • Identify expansion opportunities and manage upsell initiatives • Proactively monitor account health to identify risks early and be proactive at mitigating churn • Be the voice of the customer within Amplemarket, advocating for product improvements and new features by collaborating with product, engineering, sales, and marketing teams • Contribute to process improvements by helping to define and refine customer success workflows and best practices

🎯 Exigences

• 3+ years of experience in customer success, account management, or a similar customer-facing role, preferably in a SaaS environment • A customer-centric mindset with a passion for delivering exceptional experiences and driving positive outcomes • Exceptional relationship-building skills, capable of engaging with a range of stakeholders, from end-users to executive sponsors • A proven track record in managing complex customer relationships, achieving renewals, driving expansions, and building customer advocacy • Strong organizational skills with the ability to manage and report on multiple accounts efficiently in a fast-paced environment • Excellent written and verbal communication skills—you will be the primary point of contact for your accounts and must communicate clearly and effectively • Analytical skills—you’ll forecast potential ARR changes and prepare data-driven QBRs for your customers • Solid project management experience to ensure smooth customer onboarding and ongoing success • Commercial acumen with the ability to identify, nurture, and close growth opportunities within your book of business • Ability to thrive in a remote-first environment and collaborate effectively with multiple internal teams.

🏖️ Avantages

• Nice work environment • Competitive Salary • Health Insurance • Stock Options • Annual Company Trip in a secret location • and more!