Enterprise Customer Success Manager

🕒 il y a 2 mois

🌵 Arizona – Distant

🌵 Arizona – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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Virtuous

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2015

🤝 À but non lucratif

☁️ SaaS

🌍 Impact social

Non-profit • SaaS • Social Impact

Virtuous est une entreprise de logiciels axée sur l'amélioration de l'engagement des donateurs et des capacités de collecte de fonds des organisations à but non lucratif. L'entreprise offre une plateforme complète incluant un CRM pour les associations, l'automatisation de la collecte de fonds, des outils de marketing et des solutions de dons en ligne. Virtuous vise à rendre les interactions avec les donateurs plus personnelles et efficaces grâce à des insights basés sur des données et des analyses en temps réel. De plus, elle propose des fonctionnalités de mobilisation des bénévoles, d'intelligence économique et de gestion d'événements pour soutenir les différentes équipes à but non lucratif. Virtuous s'engage à aider les organisations à accroître leur générosité et à augmenter leur impact dans la communauté.

Description

• Serve as a dedicated point of contact, accompanying customers on their journey from sales closure through the entire lifecycle. • Cultivate deep, meaningful multi-threaded relationships, ensuring customer loyalty and trust with all key stakeholders for optimized product adoption. • Anticipate customer issues and proactively address them before they escalate. • Understand each customer’s unique needs, allowing you to suggest innovative solutions that enhance their success with our products. • Advocate for Virtuous by generating excitement about upcoming product launches and updates. • Provide strategic product support and comprehensive guidance on best practices. • Handle complex customer issues with efficiency and professionalism. • Take ownership of customer renewals and upsell cycles, meticulously managing the process from initial outreach through contract close.

🎯 Exigences

• Deep understanding of customer needs and a passion for ensuring their success with Virtuous products. • Experience in the nonprofit sector, understanding how nonprofits operate and fundraise. • Strong propensity for relationship building, enjoying forming and maintaining meaningful customer relationships. • Proven ability to identify and address customer issues before they escalate, demonstrating a proactive and solution-oriented approach. • Ability to collaborate effectively with cross-functional teams, ensuring seamless communication and a unified customer-centric approach. • Strong technical acumen to provide product support and guidance. • Ability to identify upsell and cross-sell opportunities based on a deep understanding of the client’s use-case and needs. • Organizational skills, with the ability to prioritize effectively along with critical thinking abilities to balance customer needs with Virtuous' objectives. • Proficiency in working with CRMs, email marketing, and other technology.

🏖️ Avantages

• Market competitive pay leveraging Carta data • Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.) • 401(k) retirement plan with company matching- 50% match up to 6% of compensation after 90 days • We value our employee’s work-life balance and encourage taking advantage of Unlimited PTO • Supportive time off including paid volunteer days and company holidays • Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage, with plans available for dependents and choices for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). • 12 weeks primary parent leave, 4 weeks secondary parent leave - full pay (adoption as well) • We pride ourselves on Community and host exciting company outings and events.