Key Account Manager

🕒 il y a 18 jours

🇺🇸 États-Unis – Télétravail

💵 $103 000 - $134 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

👻 Score fantôme 10%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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iRhythm Technologies, Inc.

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1001 - 5000 employés

Fondée en 2006

🏥 Santé

💼 Conseil

📦 Logistique

Healthcare • Consulting • Logistics

iRhythm Technologies, Inc. est une entreprise de technologies médicales spécialisée dans les solutions de surveillance cardiaque. Leur produit phare, le moniteur ECG Zio, est conçu pour le confort et la compliance du patient, permettant aux prestataires de soins de santé de fournir des diagnostics d'arythmie précis grâce à une analyse de données avancée et à l'IA. Le service complet d'iRhythm transforme l'expérience de surveillance cardiaque, facilitant de meilleurs résultats pour les patients et des flux de travail efficaces pour les professionnels de santé à travers le monde.

Description

• Launch, maintain, retain, and grow iRhythm’s innovative commercial markets • Launch, cultivate, and sustain long-term customer relationships while ensuring KPIs are met • Manage large-scale onboarding of 100+ accounts simultaneously, overseeing timelines and collaborating with internal and external stakeholders • Develop expertise in complex business models and execute strategic plans with directors • Lead high-level meetings with executives and C-suite leaders • Serve as primary representative and point of contact for assigned accounts and the Zio Service • Partner strategically with the Commercial Market Development team to ensure customer and patient success • Evaluate processes and procedures and recommend operational improvements and technology • Lead training material, scheduling, and rollout of the Zio Service during multi-site launches • Manage stakeholder and project communications, including leadership updates, scope and milestone alignment, and issue escalation • Act as Project Manager during launch phases to meet timelines and volume targets • Organize project activities and interdepartmental meetings to complete programs successfully and on schedule • Lead customer meetings and quarterly business reviews with Directors, VPs, and C-suite stakeholders • Provide customer training on iRhythm tools including ZioSuite and MyZio • Ensure timely resolution of customer issues and recommend workflow improvements • Liaise with billing, clinical operations, legal, finance, inventory, and customer care teams • Monitor account performance trends and develop action plans for improvement • Travel to and conduct account management initiatives as needed • Lead or participate in special and ongoing projects important to customer and iRhythm success

🎯 Exigences

• 3–7 years of proven experience, with at least 3 years in account management/customer success • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or Customer Success Manager • Exceptionally collaborative, highly responsive, flexible, and adaptive when working with customers and various teams • Self-directed and proactive • Demonstrable ability to communicate, present, and influence stakeholders at all organizational levels, including executive and C-level • Ability to make key decisions with little supervision • Understanding of applying key measurements to drive commercial development • Ability to multitask and prioritize in a fast-paced environment • Proficiency with Salesforce, reporting tools, and Microsoft Office • Strong analytical skills and ability to identify trends and present succinct, actionable information • Bachelor’s degree required • Must be willing to travel up to 20%

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