Director, Sales, DtC, Amazon

🕒 il y a 20 jours

☕ Washington – Distant

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💵 $137 000 - $196 000 / an

⏰ Temps Plein

🟠 Senior

🔴 Expert

🤑 Commercial

🗣️🇺🇸🇬🇧 Anglais requis

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Logo of iRobot

iRobot

501 - 1000 employés

Fondée en 1990

🏭 Fabrication

💼 Conseil

🔧 Matériel

💰 €200 000 000 Post-IPO Debt - iRobot en 2023-07

Manufacturing • Consulting • Hardware

iRobot est une entreprise de robotique pour les consommateurs qui conçoit, fabrique et vend des robots de nettoyage domestique autonomes tels que les aspirateurs robots Roomba et les laveurs Braava. La société commercialise son matériel et ses accessoires via son site de commerce électronique direct et ses partenaires revendeurs, propose des fonctionnalités telles que l'élimination automatique de la saleté et les stations de lavage, des logiciels de cartographie/navigation, un support client, des programmes de reprise et de recyclage, ainsi que des options de financement.

Description

• Lead iRobot’s Americas DTC business across iRobot.com, Shopify, TikTok, Amazon, and other digital commerce platforms • Own annual and quarterly revenue, GMV, profitability, market share, customer growth, and channel performance objectives • Develop and execute commercial, promotional, seasonal, peak-period, and new product launch plans • Lead Amazon customer planning, negotiations, retail and advertising relationships, Prime events, catalog health, content quality, product availability, ratings and reviews, and digital shelf execution • Improve traffic, conversion, average order value, customer acquisition, retention, repeat purchase, advertising efficiency, merchandising performance, and customer experience • Coordinate assortment, pricing, promotions, media, inventory, and launch plans across DTC and Amazon • Lead and integrate a digital commerce team of approximately 4–5 employees • Define responsibilities, KPIs, decision rights, workflows, business reviews, dashboards, trading routines, and issue-resolution processes • Develop team capabilities, culture, talent, and succession plans • Manage external agencies, technology partners, and service providers • Own annual, quarterly, monthly, and peak-period business planning • Use data, scorecards, reporting routines, and performance reviews to diagnose gaps and improve results • Provide leadership visibility into risks, opportunities, investments, decisions, performance, priorities, and outlook • Connect Americas commercial operations with global DTC and digital commerce teams • Partner cross-functionally with Marketing, Product, Finance, Supply Chain, Operations, Customer Experience, Legal, IT, Performance Marketing, CRM, Brand Marketing, and headquarters teams • Provide consumer, customer, and competitive insights for portfolio, pricing, promotional, media, technology, inventory, and supply decisions

🎯 Exigences

• Bachelor’s degree or above in business, marketing, e-commerce, finance, or a related field • 8+ years of progressive experience in DTC, e-commerce, digital commerce, sales, or customer management • At least three years managing e-commerce operations in North America • Proven ownership of meaningful revenue, GMV, profitability, market share, or customer-growth targets • Experience leading cross-functional digital commerce teams at strategic and hands-on execution levels • Hands-on experience with Shopify, Amazon, or similar commerce platforms • Knowledge of Amazon retail, advertising, marketplace, promotional, and operational environments • Strong understanding of North American consumers, digital merchandising, performance marketing, CRM, fulfillment, customer experience, and e-commerce operating models • Strong analytical, commercial, financial, leadership, negotiation, executive presentation, business-planning, and cross-functional communication skills • Fluent business English required • Applicants must be authorized to work for any employer in the U.S. • Based in Seattle, WA • Mandarin Chinese is a plus • Preferred experience includes consumer electronics, smart home, robotics, appliances, connected devices, durable consumer goods, owned DTC plus Amazon, global or Asia-based headquarters, subscriptions, replenishment, accessories, or recurring-revenue models

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