Lead Consultant

🕒 il y a 29 jours

🌵 Arizona – Distant

🌵 Arizona – Remote

💵 $85 000 - $108 000 / an

⏰ Temps Plein

🟠 Senior

💼 Consultant

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Isos Technology

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2005

💼 Conseil

📦 Logistique

🏥 Santé

Consulting • Logistics • Healthcare

Isos Technology est un partenaire de solution Platine Atlassian qui aide les organisations à optimiser le travail grâce à des services de conseil Atlassian, des migrations vers le cloud, de la gestion des services informatiques (Jira Service Management), des stratégies d'entreprise et de la planification, ainsi qu'un support géré. Ils se spécialisent dans la migration et l'optimisation des produits Atlassian (Jira, Confluence) vers le Cloud ou le Data Center, avec des intégrations sur des plateformes telles qu'AWS, et fournissent des solutions adaptées à l'industrie, y compris la conformité avec les normes fédérales/DoD. Isos propose des formations, une administration continue et des services axés sur l'IA pour améliorer la collaboration, la sécurité et l'efficacité opérationnelle des clients d'entreprise.

Description

• Manage 3-6 clients at a time engagements as the primary point of contact overseeing all aspects of service delivery, including but not limited to client retention, client growth, and project profitability • Serve as a technical subject matter expert and provide training to other members of the team • Build and manage a strategic plan to address client needs and generate new business opportunities • Own enterprise level client assignments and engage senior client leadership to increase engagement • Proactively manage daily support requests, incident response, and strategic long-term planning for assigned clients • Coordinate and respond to client requests and other communications to meet contracted SLAs • Plan and schedule personnel resources on a weekly basis to deliver on requests and objectives for client assignments • Collaborate with technical consultants and client resources to maintain and ensure reliability of application instances • Administer the Atlassian products and assist clients with implementation to support their business processes • Provide scheduled on-call support during off hours and respond to service outage incidents to meet contracted SLAs • Manage day-to-day client communications, including creation of weekly status report and facilitation of weekly status call • Participate in process improvement efforts across the team and organization to identify, develop, and deliver services and solutions leading to improved client satisfaction • Acquire Atlassian certification by passing two Atlassian Certified Professional exams and maintain them by achieving additional Atlassian Pro Skills badges • Provide support to the Sales team for proposals, renewals, and quarterly client business reviews with clients • Contribute informative and engaging original marketing content related to the Atlassian ecosystem in the form of quarterly blog posts, white papers, and other materials as requested.

🎯 Exigences

• 5+ years experience in a consulting or customer service role • 3+ years experience as a Jira administrator • Ability to identify and develop new business opportunities • Effectively manage time and expectations with internal resources and clients • Manage multiple clients and issues simultaneously • Communicate effectively, both verbally and in writing, for technical and business operations audiences • Analyze and interpret complex problems to deliver complete solutions • Demonstrate the ability to administer Atlassian products and provide strategic guidance on long-term use • Advise clients on best practices, guidelines, and recommendations • Execute on essential functions to meet or exceed individual success metrics established annually • Demonstrate the ability to work within the Isos culture and values.

🏖️ Avantages

• suite of employee benefits • paid time off • 401(k) plan with an employer contribution