Community Operations Manager

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Serv Recruitment Agency

Site WebLinkedInTous les Emplois

1 - 10 employés

Fondée en 2018

🎯 Recrutement

👥 RH Tech

🤝 B2B

Recruitment • HR Tech • B2B

Serv Recruitment Agency est un cabinet de recrutement et de conseil en stratégie de personnel qui aide les entreprises en phase de croissance à définir leur stratégie de ressources humaines, concevoir leurs organisations, et recruter des leaders et talents performants alignés avec leurs objectifs. Dirigée par Jackie Serviss, une experte en ressources humaines et coach exécutif certifiée, l'agence propose des services de planification des talents, de coaching en leadership, de gestion du changement et de recrutement pour stimuler une croissance business durable.

Description

• Owning the end-to-end management of community platforms, including Slack environments, channel structure, onboarding, moderation, and engagement strategy • Designing and executing community programming including quarterly themes, monthly initiatives, and weekly engagement rhythms that drive retention and participation • Building and delivering a weekly insights layer that informs marketing, curriculum, and student success teams • Identifying engagement trends, curriculum gaps, and member opportunities through community data and interactions • Leading community engagement during launch periods across Slack groups, Facebook communities, and live program environments • Driving high-impact engagement during key business moments while maintaining consistent experience for existing members • Building AI-powered systems to scale community operations, including automated summaries, sentiment tracking, and member engagement insights • Partnering cross-functionally to ensure community insights directly influence product, marketing, and customer experience decisions • Monitoring and improving key community health metrics including retention, engagement, and response times

🎯 Exigences

• Proven experience owning community operations or member experience for a high-engagement audience • Demonstrated ability to improve engagement, retention, or community performance metrics • Strong systems thinker who can translate community interactions into actionable insights • Experience leveraging AI tools to improve workflows, automation, or community operations • Ability to operate both strategically and hands-on in a fast-paced, high-growth environment • Strong communication skills with the ability to balance empathy and execution • Experience working in launch-driven or high-intensity business cycles preferred • Highly organized with strong ownership and accountability