Director of Product

🕒 il y a 2 jours

🌲 North Carolina – Distant

🌲 North Carolina – Remote

💵 $180 000 / an

⏰ Temps Plein

🔴 Expert

✅ Responsable Produit

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Jackrabbit Technologies

Site WebLinkedInTous les Emplois

51 - 200 employés

☁️ SaaS

🤝 B2B

📚 Éducation

SaaS • B2B • Education

Jackrabbit Technologies est le principal fournisseur de logiciels de gestion de cours basés sur le cloud, conçus pour les centres d'activités pour les jeunes, y compris les entreprises de gymnastique, de danse, de natation, de cheerleading, de musique et de garde d'enfants. Fondée en 2004, la société s'est distinguée en aidant les entreprises à automatiser et rationaliser leurs opérations, leur permettant de se concentrer sur l'enseignement et l'engagement avec les étudiants. La suite logicielle complète de Jackrabbit est conçue pour améliorer les opérations commerciales et les expériences clients grâce à des fonctionnalités telles que l'inscription en ligne, le traitement des paiements, la planification et un portail parent efficace qui facilite la communication. Reconnue par des milliers de clients dans plusieurs états et pays, Jackrabbit Technologies se distingue par sa fiabilité, la sécurité de ses données et son engagement envers la réussite de ses clients.

Description

• Lead the development and evolution of Jackrabbit’s product strategy, ensuring it aligns with customer needs, company goals, market opportunities, and long-term platform direction • Own and manage the product roadmap process, creating transparency around what we are building, why it matters, when it is expected, and how success will be measured • Build and maintain a clear prioritization framework that balances customer needs, revenue opportunities, retention impact, usability improvements, implementation efficiency, technical debt, compliance needs, and strategic product bets • Clearly communicate roadmap decisions, tradeoffs, and priorities across the organization • Engage regularly with customers to understand their workflows, pain points, goals, and evolving needs • Define and manage product success metrics tied to adoption, retention, usability, implementation efficiency, support reduction, customer satisfaction, payments adoption, expansion opportunities, and revenue impact • Partner with Finance, Client Success, Sales, Marketing, and Payments to understand how product decisions influence customer retention, growth, monetization, and operational efficiency

🎯 Exigences

• Bachelor’s degree in business, marketing, computer science, data analytics, a related field, or equivalent applicable work experience • 10+ years of progressive product management and product leadership experience in a SaaS or software environment • Previous experience leading and managing product talent, including direct people management responsibility • Experience creating and executing product strategy in a B2B SaaS, vertical SaaS, SMB software, workflow-heavy software, payments, or operational platform environment • Strong understanding of product performance metrics, adoption metrics, customer retention, user behavior, business impact, and KPIs • Ability to travel up to 10% for Charlotte-based candidates or up to 25% for non-Charlotte-based candidates for team collaboration, leadership meetings, and customer engagement • Must have reliable high-speed internet access • Must be a US Citizen or Green Card holders with no special circumstances living in the US

🏖️ Avantages

• Medical, Dental, Vision, Flexible Spending, HSA and Dependent Care Accounts • Company-Paid Disability and Life Insurance • Opportunity to elect Critical Illness and Accident Insurance • Confidential access to legal and life counseling • Mental health support available 24/7 • 401(k) with a generous company match • Annual allowance for professional development • Paid Time Off, Paid Parental, Paid Caregiver and Sabbatical leaves • Paid Time to volunteer in your community