Patient Engagement Specialist

Emploi pas sur LinkedIn

🕒 il y a 17 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🗣️🇺🇸🇬🇧 Anglais requis

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Javara

51 - 200 employés

Fondée en 2018

🏥 Santé

💼 Conseil

📦 Logistique

Healthcare • Consulting • Logistics

Javara est une entreprise pionnière qui offre un accès à la recherche clinique au point de soins en intégrant du personnel et des infrastructures au sein de grandes organisations de santé. Cette intégration facilite non seulement un meilleur accès des patients aux essais cliniques, mais accélère également le processus d'approbation par la FDA grâce à la collecte de données fiables et robustes. En connectant les patients aux essais cliniques au moment opportun, Javara améliore les soins aux patients et stimule l'innovation dans le secteur de la santé.

Description

• Improve patients’ experience through warm, empathetic, and professional phone communication while prioritizing participant safety • Conduct outbound phone calls to prospective participants for recruitment and enrollment in active clinical research projects • Follow up with enrolled study participants on reported symptoms and maintain accurate clinical documentation • Monitor and assist patients with e-diary completion and follow up on missed entries or technical questions • Provide customer service to patients, study participants, clinical teams, and project stakeholders • Build relationships with internal teams and research staff to support study recruitment and participant retention • Ensure data integrity and accurately record patient information in tracking systems and electronic tools • Adhere to SOPs, HIPAA privacy regulations, and protocol guidelines • Communicate and escalate patient concerns or protocol deviations to clinical leads and project managers • Support teamwork, collaboration, and communication in a fully remote environment • Perform additional assigned tasks

🎯 Exigences

• Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or equivalent clinical credential/training required • Strong knowledge of medical terminology • Hands-on clinical experience in a healthcare setting (medical office, clinic, or hospital environment) • Prior clinical research experience is not required • Strong interest in clinical trial outreach and patient communication • Strong verbal and written communication skills • Empathetic and professional phone demeanor • High comfort level utilizing electronic documentation tools, digital diaries, and remote communication platforms • Quiet, private workspace with high-speed internet to ensure HIPAA compliance and clear phone communication • Drug screen and background check required

🏖️ Avantages

• 100% remote home-office environment • Quiet, private workspace with high-speed internet • No travel required

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