Customer Service Representative

Emploi pas sur LinkedIn

🕒 il y a 2 mois

🌪️ Oklahoma – Distant

🌪️ Oklahoma – Remote

💵 $23 - $26 / heure

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

💝 Support Client

🚫👨‍🎓 Aucun diplôme requis

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Jobs for Humanity

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2020

🤝 B2B

📚 Éducation

🎯 Recrutement

B2B • Education • Recruitment

Jobs for Humanity est une organisation dédiée à la promotion de la diversité et de l'inclusion sur le lieu de travail en facilitant la connexion entre les chercheurs d'emploi sous-représentés et les employeurs. Ils se concentrent sur la fourniture de ressources et de formations pour améliorer l'expérience d'embauche des personnes issues de groupes marginalisés, y compris les personnes en situation de handicap, les anciens combattants et les communautés minoritaires. En facilitant des opportunités d'emploi équitables, Jobs for Humanity vise à libérer un potentiel inexploité sur le marché du travail et à encourager des pratiques d'embauche inclusives.

Description

• Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner • Resolve customer issues and complaints with patience and empathy, working toward mutually beneficial solutions • Document customer interactions accurately in the CRM system and maintain detailed records of all transactions • Provide product information and recommendations tailored to customer needs • Identify opportunities to enhance customer experience and suggest process improvements • Escalate complex issues to appropriate departments while keeping customers informed of progress • Maintain a positive attitude and demonstrate strong interpersonal skills in all customer interactions • Meet performance targets for response time, resolution rate, and customer satisfaction scores • Collaborate with team members to share best practices and support one another in delivering excellent service • Adapt to changing priorities and handle multiple customer requests simultaneously

🎯 Exigences

• 2+ years of customer service experience in a professional environment • Excellent verbal and written communication skills • Strong problem-solving abilities and critical thinking skills • Proficiency with customer relationship management (CRM) software • Ability to multitask and prioritize effectively in a fast-paced environment • Active listening skills and genuine empathy for customer concerns • Reliable internet connection and a quiet, professional workspace for remote work • Comfortable working independently while remaining a collaborative team member • Experience working in a remote or virtual environment (Preferred) • Familiarity with ticketing or help desk systems (Preferred) • Knowledge of multiple communication platforms and tools (Preferred) • Experience with sales, upselling, or cross-selling techniques (Preferred) • Certification in customer service or related field (Preferred) • Experience in a specific industry relevant to our organization (Preferred)