Revenue Cycle Success Manager

🕒 il y a 2 mois

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Joyful Health

Site WebLinkedInTous les Emplois

11 - 50 employés

🤝 B2B

☁️ SaaS

⚕️ Assurance santé

B2B • SaaS • Healthcare Insurance

Joyful Health est une entreprise qui offre une plateforme unifiée de récupération des revenus et des services externalisés pour les pratiques de soins de santé et les organisations de facturation. Elle combine des logiciels et des services dirigés par l'humain pour centraliser les réclamations, les paiements, les contrats de payeur, les paiements des patients et la réconciliation bancaire, puis automatise et gère les refus, les réclamations impayées et la récupération des comptes débiteurs historiques/âgés. Joyful Health cible les pratiques médicales, les entreprises de facturation, les organisations de santé numérique et les groupes de gestion de pratique pour améliorer la précision de la facturation, réduire la charge administrative et récupérer les revenus perdus.

Description

• Serve as the primary point of contact for your portfolio of practices • Build trusted relationships with operational leaders and executives • Ensure every practice feels like they have a dedicated strategic partner • Translate performance data into a clear story • Connect RCM metrics to business impact • Define what the practice should prioritize next • Move conversations from “what happened” to “what we do about it” • Run structured quarterly business reviews • Surface renewal risk and growth opportunities early • Create alignment on goals and measurable outcomes • Coordinate across Operations, the CoE, Product, and Leadership • Ensure issues are resolved with clarity and follow-through • Maintain control of communication during high-pressure situations • Identify patterns across accounts • Bring structured feedback to the Product teams • Help prioritize improvements that strengthen our RCM model

🎯 Exigences

• 5–8+ years of experience in healthcare revenue cycle management, healthcare technology, or a related domain • Experience working and/or managing denials and A/R in complex specialties such as ABA, IOP, Wound Care, etc. • Direct experience working with medical practices, provider groups, or health systems in a vendor, customer success or consulting role. • Strong working knowledge of key RCM metrics (AR aging, denial rates, collection rate, payer mix, cash acceleration, etc.) • Experience owning or materially influencing retention, renewal, or expansion outcomes • Experience leading executive-level conversations (COO, CFO, practice owner) • Experience running structured business reviews (QBRs or equivalent)

🏖️ Avantages

• Comprehensive healthcare benefits • Unlimited PTO (with a minimum of 10 days off a year) • Stipends for professional development courses & books • Flexibility in working hours • Regular team off-sites and events