Global Strategic Account Manager

🕒 il y a 9 jours

🇺🇸 États-Unis – Télétravail

💵 $135 000 - $155 000 / an

⏰ Temps Plein

🟠 Senior

🔴 Expert

💰 Responsable de comptes

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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jrni

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2008

☁️ SaaS

🤝 B2B

🏢 Entreprise

💰 €6 000 000 Series C - JRNI en 2019-08

SaaS • B2B • Enterprise

jrni est un fournisseur de logiciels basés sur le cloud pour la programmation de rendez-vous et l'engagement client. La plateforme aide les entreprises à gérer les réservations, rendez-vous, files d'attente virtuelles et expériences client en magasin ou à distance sur plusieurs canaux, permettant aux détaillants et fournisseurs de services de proposer la réservation en ligne, l'ordonnancement et l'orchestration du parcours client. jrni cible d'autres entreprises avec un produit SaaS axé sur l'amélioration des opérations et de l'expérience client.

Description

• Own the growth and expansion of a portfolio of JRNI’s most important global enterprise accounts • Protect and grow recurring revenue through renewals, cross-sell, upsell, seat and volume growth, and new use cases, regions, and business units • Own the full renewal lifecycle, including forecasting, negotiation, and on-time closure • Build and execute multi-year strategic account and territory plans • Identify whitespace and build a data-driven expansion pipeline across geographies, lines of business, and product lines • Lead executive business reviews that quantify realized value and secure sponsorship for future growth • Establish and expand relationships with economic buyers, C-suite sponsors, and operational champions • Serve as a trusted strategic advisor to senior business and technology leaders • Navigate across regions and functions to build durable, sponsor-backed partnerships • Align Customer Success, Solutions/Value Engineering, Product, Marketing, and Professional Services around shared growth plans • Translate customer adoption, health, and value realization into commercial expansion • Channel customer needs and market signals to Product and Leadership • Maintain accurate forecasts and CRM pipeline hygiene against monthly, quarterly, and annual targets • Lead complex commercial negotiations involving pricing, packaging, and multi-year contracting • Apply structured value-selling and mutual-success-planning methodologies throughout the customer lifecycle • Report directly into the CCO organization responsible for Customer Expansion and Growth

🎯 Exigences

• 7+ years of quota-carrying experience in enterprise SaaS account management, strategic/key account management, or enterprise expansion sales • Consistent record of exceeding retention and growth targets • Demonstrated success managing and growing large, global, multi-stakeholder enterprise accounts with six- and seven-figure ARR • Proven ability to drive net revenue retention through renewals, upsell, and cross-sell in a recurring-revenue model • Strong executive presence and consultative, value-based selling skills • Ability to build credibility with C-level and senior business leaders • Excellent commercial negotiation skills across complex, multi-year enterprise agreements • Experience orchestrating cross-functional internal teams around account outcomes • Disciplined pipeline management and forecasting in a modern CRM, such as Salesforce • Familiarity with a structured sales methodology, such as MEDDICC, Command of the Message, or value selling • Excellent written and verbal communication • Comfortable operating across global time zones and cultures • Bachelor’s degree or equivalent practical experience • Preferred: experience selling into or within retail and/or financial services enterprises • Preferred: background in customer experience, appointment scheduling, CRM, or related enterprise software categories • Preferred: experience expanding accounts across multiple regions and business units within a single global customer

🏖️ Avantages

• Equity • Comprehensive health and wellbeing benefits • Paid time off • Variable compensation tied to retention and expansion performance

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