Kadince
11 - 50 employés
Les institutions financières accomplissent de nombreuses bonnes actions dans leurs communautés. Cependant, les logiciels qu'elles utilisent pour gérer leur engagement communautaire sont obsolètes et inefficaces.
Customer Success Manager
Emploi pas sur LinkedIn
🕒 il y a 4 mois
🗣️🇺🇸🇬🇧 Anglais requis
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Kadince
11 - 50 employés
Les institutions financières accomplissent de nombreuses bonnes actions dans leurs communautés. Cependant, les logiciels qu'elles utilisent pour gérer leur engagement communautaire sont obsolètes et inefficaces.
Description
• Provide exceptional customer support and onboarding for financial professionals • Assist customers in using the software effectively • Review emails and respond to customer requests • Log customer interactions in Salesforce • Work collaboratively with team members and clients • Set and meet KPIs for customer satisfaction
🎯 Exigences
• At least 1 year of experience working in the financial industry • Experience with community involvement, CRA, complaints, or marketing • Compassionate with a lot of empathy • Self-starter who doesn’t need every moment of the day planned • Desire to improve listening and teaching skills
🏖️ Avantages
• Competitive pay • 401(k) matching • Generous paid leave • Insurance (medical, dental, vision, life, short-term disability) • Flex spending account • Celebrations for birthdays and work anniversaries • Fun gifts for team members
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