Merchant Success Manager

🕒 il y a 4 mois

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Momnt

Site WebLinkedInTous les Emplois

51 - 200 employés

💳 Fintech

🤝 B2B

👥 B2C

Fintech • B2B • B2C

Momnt est une entreprise qui propose des solutions de financement innovantes pour les entreprises et les consommateurs. Elle offre une plateforme qui simplifie le processus d'obtention de prêts à la consommation pour des investissements importants tels que des projets de rénovation domiciliaire et des procédures de santé. Son service permet aux clients de recevoir un financement pré-qualifié et de parcourir plusieurs offres de prêt, garantissant une expérience d'emprunt simple, transparente et abordable. Momnt dessert un large réseau de commerçants et d'institutions financières, leur permettant d'augmenter leurs ventes et d'améliorer la satisfaction client grâce à des fonctionnalités modernes de prêt intégré.

Description

• Serve as a trusted advisor to your assigned book of merchants, delivering proactive support and personalized guidance. • Responsible for nurturing and retaining a book of business and growing revenue within that book by identifying and overcoming merchant objections of offering our financing to consumers. • Conduct onboarding and training sessions to set new merchants up for success, plus ongoing education based on performance insights. • Actively engage merchants to increase platform usage, uncover upsell opportunities, and identify areas for growth. • Handle inbound and outbound communication via phone and email—resolving issues, answering questions, and building relationships. • Become an expert in Momnt’s products and services so you can recommend the best-fit solutions to each merchant. • Capture and relay valuable merchant feedback to internal teams to help shape product development and improve our offering. • Collaborate closely with Sales to pass along referral opportunities or expansion leads. • Log and maintain detailed notes in HubSpot to ensure accurate tracking and historical reference. • Test and iterate on outreach strategies (A/B testing, engagement campaigns) to continuously improve success metrics. • Provide first-line troubleshooting and escalate issues to appropriate teams as needed. • Contribute to special projects and team initiatives as required.

🎯 Exigences

• 1–3 years of experience in customer success, account management, retail banking • Confident with phone-based outreach and managing a high volume of contacts. • Proficient in written communication and documentation. • Comfortable presenting and leading conversations via phone or virtual meetings. • Adaptable, solution-oriented, and energized by a fast-paced, collaborative environment. • Familiar with CRM systems (preferably HubSpot) and modern productivity tools. • Must be authorized to work in the U.S./Sponsorships are not available.

🏖️ Avantages

• Corporate headquarters in Atlanta, GA • Periodic travel to Atlanta may be required.