Customer Support Specialist – B2B SaaS

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Hypoport SE

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 1999

🛡️ Assurance

🏥 Santé

💼 Conseil

Insurance • Healthcare • Consulting

Hypoport SE est une société cotée en bourse qui gère un réseau d'entreprises technologiques desservant les secteurs FinTech, PropTech et InsurTech. Elle propose des plateformes et des services activés par logiciel qui connectent prêteurs, courtiers, assureurs et autres intervenants des marchés financiers et immobiliers, tout en promouvant une culture de travail agile et autonome, ainsi que des espaces de bureaux numériques basés sur l'activité. Hypoport se positionne comme un réseau technologique axé sur la croissance, facilitant des solutions de plateformes B2B et le développement des talents au sein de ses entreprises.

Description

• You are the primary point of contact for our B2B partners and ensure smooth day-to-day operations. • You manage our support inbox and respond to B2B partner inquiries about systems, access, and billing in a timely, solution-oriented manner. • You handle quotation and billing processes and ensure reliable recording and maintenance of relevant data. • You conduct initial meetings and product demos, showing partners how our platform benefits them. • You ensure a successful onboarding for new partners, taking care of the necessary administrative and manual tasks. • You identify recurring product feedback and communicate it to the product team in a structured way.

🎯 Exigences

• Several years of experience in Customer Support, Customer Success, Sales Support, or Operations • People-oriented: You enjoy working with people, remain friendly and patient even under high volumes of requests, and have good judgment when dealing with partners • Initiative: You don't wait for instructions—you pick up the phone when needed and proactively drive topics forward • Desire to shape things: You want to help build in a young, growing environment rather than just execute established processes • Organized: You work in a structured and reliable way and keep priorities in view • Tech affinity: You quickly learn new tools and systems (e.g., HubSpot, Notion, Microsoft 365) • Excellent German (written and spoken) and good understanding of English

🏖️ Avantages

• 100% remote – work from anywhere in Germany • Trust-based working hours • Growth environment: Join during an exciting growth phase and take on an important area of responsibility from day one • Short decision paths: Fast decisions and a small, transparent team where you work close to the product • Team culture: People shape the company — not the other way around. We create space for growth that each team can fill with initiative and ownership • Onboarding: Buddy system for guided onboarding from day one