Licensed Customer Service Agent

🕒 il y a 3 mois

🌵 Arizona, Colorado, +2 états de plus – Distant

🌵 Arizona – Remote ⛰️ Colorado – Remote 🎰 Nevada – Remote 🤠 Texas – Remote

💵 $48 000 - $50 000 / an

⏰ Temps Plein

🟢 Junior

💝 Support Client

🚫👨‍🎓 Aucun diplôme requis

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

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Kin Insurance

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2016

💸 Finance

👥 B2C

Finance • B2C

Là où la créativité rencontre l'impact, nous nous associons aux marques, organisations et innovateurs pour créer un travail audacieux, transformateur et significatif.

Description

• Own high-volume inbound and outbound customer interactions across phone, chat, and email, delivering clear and accurate guidance on policies, payments, cancellations, and coverage questions • Create, update, and process homeowners insurance policies, endorsements, payments, and refunds with accuracy and urgency • Educate policyholders on coverage details, policy changes, and next steps so they can make informed decisions about their homes • Partner with customers’ banks and lenders to obtain required documentation and ensure policy compliance • Navigate multiple internal systems and tools simultaneously to resolve customer inquiries efficiently • Identify process improvement opportunities and share feedback to enhance the customer experience and team effectiveness • Successfully complete a mandatory, paid 10-week training program and apply learnings to live customer scenarios

🎯 Exigences

• Active Property & Casualty (P&C) or Personal Lines insurance license (required) • 6+ months customer service experience in P&C (specifically, home insurance) • Experience working in a high-volume call center or customer support environment handling inbound calls • Hands-on experience servicing homeowners insurance policies • Ability to clearly explain policy coverage, billing, and underwriting requirements to customers • Comfort navigating multiple systems and tools simultaneously (e.g., Google Workspace and similar platforms) • Demonstrated ability to work in a fast-paced, evolving environment with limited structure • Strong active listening skills and the ability to communicate with empathy and professionalism • Bilingual (Spanish-speaking) proficiency (bonus)

🏖️ Avantages

• $1000 retention bonus (payable at 6 months) • Paid Training: 10 weeks of paid training • Bonuses and incentives designed to drive your success • Terry Berry Perks Program – Earn points to redeem for lifestyle gadgets, home goods, and more • Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level • 401(k) with company match up to 4% of eligible earnings • Multiple medical plan options, plus dental and vision coverage • Company-funded HSA contributions (based on medical plan selection) • Company-paid life insurance and short-term disability • Employee referral bonuses • A variety of supplemental benefit options, including long-term disability, critical illness, accident, legal, and pet insurance • Access to mental health support and confidential counseling resources • 11 days of accrued PTO and 7 days paid sick leave per year, plus 8 paid company holidays with option to earn additional PTO annually • Paid parental leave, including up to 14 weeks at 100% pay for birthing parents and 8 weeks at 100% pay for non-birthing parents • Career mobility and internal growth opportunities across the organization • Professional development budgets for certifications, conferences, and learning available, subject to management approval