VP, Professional Services Delivery

🕒 il y a 3 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🔴 Expert

👔 Vice-président

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Kinaxis

Site WebLinkedInTous les Emplois

1001 - 5000 employés

💼 Conseil

🏥 Santé

🏭 Fabrication

💰 €33 000 000 Venture Round en 2000-05

Consulting • Healthcare • Manufacturing

Kinaxis est un fournisseur de premier plan de solutions d'orchestration de chaîne logistique, spécialisé dans la planification et la gestion de chaîne logistique enrichies par l'intelligence artificielle. Leur plateforme phare, Maestro, permet aux organisations de maîtriser la complexité et d'optimiser les processus décisionnels sur l'ensemble de la chaîne logistique. En intégrant des analyses avancées à une visibilité des données en temps réel, Kinaxis aide les entreprises à améliorer leur efficacité opérationnelle, prédire la demande, et réagir de manière proactive aux perturbations.

Description

• Lead the North America Professional Services team with strategic leadership and clear direction • Build, develop, and retain high-performing leaders and delivery teams • Strengthen capability in solution leadership, industry expertise, and delivery excellence • Oversee enterprise software implementations across North America, ensuring on-time, on-budget, high-quality delivery • Partner with customers and internal teams to drive satisfaction, platform adoption, and long-term value realization • Serve as executive sponsor for strategic customer relationships and complex challenges • Create referenceable customers through successful implementations, adoption, and measurable business impact • Oversee financial and operational performance, including resource planning, utilization, profitability, forecasting, and delivery performance • Drive consistent methodologies, governance practices, tools, and operating metrics • Identify and manage operational risks, resource constraints, and delivery challenges • Partner with Product, Sales, Customer Success, Support, Finance, HR, and strategic partners • Build relationships with strategic partners across Kinaxis-led, partner-led, and joint delivery engagements • Champion AI-enabled delivery capabilities, innovation, continuous improvement, and scalable delivery models

🎯 Exigences

• 15+ years of progressive experience in Professional Services, Consulting, Enterprise Software, or SaaS organizations • 10+ years of experience leading delivery teams and leaders • Proven track record supporting and scaling a $50M+ Professional Services portfolio • Strong commercial and operational acumen, including revenue, utilization, forecasting, resource planning, margin management, and delivery performance • Experience with strategic system integrators, subcontractor partners, and broader delivery ecosystems • Deep understanding of enterprise software implementation methodologies and customer delivery best practices • Ability to lead through change, ambiguity, growth, and evolving customer expectations while maintaining engagement and delivery discipline • Exceptional executive communication, stakeholder management, and relationship-building capabilities • Extensive knowledge of the supply chain industry, market conditions, customer transformation needs, and competitive dynamics • Willingness to travel as needed for project engagements, executive customer interactions, partner alignment, and internal leadership activities • Experience leveraging AI, automation, or scalable delivery models to improve services effectiveness preferred

🏖️ Avantages

• Flexible vacation and Kinaxis Days (company-wide days off) • Flexible work options • Physical and mental well-being programs • Regularly scheduled virtual fitness classes • Mentorship programs, training, and career development • Recognition programs and referral rewards • Hackathons • Accommodations upon request throughout the recruitment process