Call Center Representative

🕒 il y a 6 jours

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Lap of Love Veterinary Hospice

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2009

🧘 Bien-être

Wellness

Lap of Love Veterinary Hospice est un prestataire de services compatissant spécialisé dans les soins de fin de vie pour les animaux de compagnie. Ils proposent des services de soins palliatifs vétérinaires, d'euthanasie à domicile, de crémation et de services postérieurs aux soins, de consultations de téléhospice et de soutien en cas de perte d'animaux. Dévoué à garantir un passage paisible et digne pour les animaux, Lap of Love se concentre sur le confort dans le propre foyer de l'animal. Ils offrent également des ressources et un soutien pour gérer la perte et le deuil de l'animal, visant à accompagner et guider les propriétaires d'animaux dans le processus difficile d'adieu à leurs compagnons bien-aimés.

Description

• Guide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidents. • Provide customer service by engaging in positive interactions with pet families • Answer a high volume of customer service calls in a work from home/ remote environment • Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules • Gather and accurately document the pet’s medical information and schedule appointments in an effective manner • Meet all productivity, quality, and performance standards • Go above and beyond to provide stellar customer service to pet families and our veterinarians • Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines • Other duties may be assigned to the employee to ensure the highest standard of customer service

🎯 Exigences

• Experience working in high call volume, customer service, or call center environments • A hard-wired Ethernet connection is required. Satellite internet and 4G/5G hotspots are not supported. • Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, Zoom • Previous experience in a work-from-home environment or working with minimal peer interactions • High attention to detail and ability to adapt to new processes • Expected to be present for work, on time, every day for the entire duration of their shift • Attend mandatory multi-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the Call Center Representative position. If you are offered a Call Center Representative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous period. • Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard. • Ability to lift up to 15 pounds

🏖️ Avantages

• Medical Insurance Plans with 100% employee funded HSA option available • Dental and Vision Insurance Plans • Company Funded Wellness Resources (Mental, Financial, and Physical) • Life Insurance (Basic, Voluntary, and AD&D) • Long Term and Short Term Disability Insurance • Retirement Plan (Traditional 401k with 3% match & Roth 401k) • Generous Paid Time Off • Generous Paid Parental Leave • Bereavement Leave • Training & Development • Pet Insurance • Remote Work From Home