Principal Product Manager

🕒 il y a 1 mois

🏄 California, Illinois, +3 états de plus – Distant

infoinfo

💵 $185 000 - $230 000 / an

⏰ Temps Plein

🔴 Expert

✅ Responsable Produit

🗣️🇺🇸🇬🇧 Anglais requis

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Logo of LawnStarter

LawnStarter

51 - 200 employés

Fondée en 2013

👥 B2C

🏪 Place de marché

🏠 Immobilier

💰 €10 500 000 Venture Round en 2019-11

B2C • Marketplace • Real Estate

LawnStarter est une plateforme de services qui propose des services d'entretien de pelouse abordables en un clic. Avec une commande en ligne rapide, un service de qualité et une application conviviale, LawnStarter permet aux clients de planifier et gérer facilement les services d'entretien de pelouse. Ceux-ci incluent la tonte de pelouse, la fertilisation, la taille de buissons et le désherbage. L'entreprise s'associe à des professionnels locaux pour garantir des services fiables et assurés tout en soutenant les petites entreprises. LawnStarter propose ses services dans de nombreuses localités aux États-Unis, aidant les clients à garder leurs pelouses belles et bien entretenues.

Description

• Own the Service Experience swim lane's product strategy and roadmap end to end • Define marketplace trust after booking, expectations, Pro steering, and AI-assisted conflict policies • Build AI-powered support for customers and Pros, including golden datasets, automated judges, regression detection, and human-review sampling • Own Contribution LTV and brand-promise metrics • Develop the vision and proof of concept for AI transformation of the customer and Pro experience • Define standards for trustworthy AI and influence Senior PMs and leadership • Improve AI resolution of support inquiries to over 50% with high satisfaction • Build and launch Pro-side AI support • Increase Contribution LTV by 10% year over year with defensible attribution • Deliver brand-promise outcomes: priced as quoted and done right • Collaborate with engineering, design, data, marketing, and operations peers

🎯 Exigences

• Track record of extraordinary outcomes with clear personal impact on decisions • Daily use of AI and experience building with LLMs • Intuition for evaluating AI experiences and understanding of AI direction • Experience with AI evaluation systems, including eval sets and quality assessment • Customer- and Pro-focused product judgment • Data-driven root-cause analysis • Ability to ship quickly without sacrificing quality • Ability to influence leadership and cross-functional peers without direct authority • Ability to prototype with LLMs, write eval sets, read transcripts, and re-architect live systems • Individual-contributor role with no direct reports

🏖️ Avantages

• Equity is a meaningful part of PM compensation • Medical, dental, and vision • Fully remote (US) • Flexible PTO

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