Key Account Manager, B2B

🕒 il y a 2 jours

🇩🇪 Allemagne – Télétravail

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

💰 Responsable de comptes

🚫👨‍🎓 Aucun diplôme requis

👻 Score fantôme 12%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Leafworks - Zendesk's DACH Partner of the year

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2017

💼 Conseil

📣 Marketing

💰 €1 000 000 Series A en 2020-02

Consulting • Marketing • CRM

Leafworks est un partenaire Zendesk de premier plan, spécialisé dans le conseil en service client, la transformation numérique et le développement cloud. Basée dans la région DACH, Leafworks optimise l'expérience client à travers des solutions sur mesure qui améliorent l'efficacité, réduisent les coûts et accroissent la satisfaction. Leur expertise couvre divers domaines, y compris le conseil en CRM, la business intelligence et l’automatisation stratégique, permettant aux organisations de mieux gérer leurs interactions clients et de simplifier leurs processus opérationnels.

Description

• Take end-to-end responsibility for and actively develop selected key accounts • Understand customer requirements, challenges, and future needs, and derive account plans from them • Identify revenue potential and develop cross-selling and upselling opportunities • Build and develop relationships with relevant stakeholders and decision-makers, up to IT and C-level • Develop opportunities and suitable solutions together with Consulting and Technology • Assume commercial responsibility from opportunity identification through proposals and negotiations to closing • Conduct strategic customer meetings and position Leafworks early on relevant topics • Keep a close eye on long-term customer value and account profitability • Manage the account pipeline, forecasting, and CRM/HubSpot maintenance • Develop selected existing customers into long-term, profitable strategic partnerships within 18–24 months • Establish a structured key account management function

🎯 Exigences

• Several years of experience in B2B key account management or strategic account management • Hands-on sales experience, including commercial negotiations and closing deals • Proven experience actively developing existing customers and driving cross-selling and upselling • Experience with complex or consultative B2B solutions or services • Ability to identify customer needs and revenue potential and turn them into concrete opportunities • Experience managing stakeholders at different decision-making levels • Experience with structured account, pipeline, and CRM management • Fluency in German and English • Entrepreneurial mindset, strong sense of ownership, and a consultative sales approach • Software/SaaS background is a plus • Consulting background is a plus • Customer Experience/Customer Service background is a plus • IT/technology background is a plus • Experience with long-term consulting or managed services models is a plus • Experience working with enterprise customers is a plus

🏖️ Avantages

• 100% remote work • Flexible working hours and self-managed schedules • Coworking opportunities near employees • Work equipment provided • Professional development, training, and educational opportunities • Regular team exchanges and feedback discussions • Challenging projects • Permanent employment contracts with no fixed end date • Team coworking sessions and events in Germany and abroad • Onboarding with an onboarding buddy from day one