Senior Manager, Onboarding

🕒 il y a 1 mois

🏄 California, New York – Distant

🏄 California – Remote 🗽 New York – Remote

⏰ Temps Plein

🟠 Senior

👔 Manager

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Leap

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2016

☁️ SaaS

🤝 B2B

SaaS • B2B

Leap est une plateforme de vente à domicile et CRM SaaS conçue pour les couvreurs, rénovateurs et autres entrepreneurs en construction résidentielle. Elle simplifie les estimations, les propositions, les contrats dynamiques, le traitement des paiements, les portails pour les sous-traitants et les clients, ainsi que les flux de travail des ventes sur le terrain tout en intégrant des partenaires comme QuickBooks, GreenSky, EagleView et Angi. Leap vise des clients B2B (couvreurs, rénovateurs, fenêtres et portes, CVC, plomberie et entrepreneurs généraux) pour les aider à remporter, gérer et développer plus de chantiers.

Description

• Develop and own the end-to-end delivery of complex service engagements across multiple customers and verticals. • Manage a framework for scoping and tracking concurrent projects across multiple customers and specialists. • Ensure projects are delivered on time, within scope, and aligned with customer expectations and business goals. • Collaborate with cross-functional leaders to ensure there is clarity and inclusion around the organization of our service delivery work. • Engage with enterprise level customers for strategic alignment as needed. • Manage a team of implementation and product specialists focused on customer implementations and service delivery. • Hold regular team meetings focusing on performance and training. • Foster a culture of accountability, collaboration, and continuous improvement. • Develop new and refine existing delivery methodologies, tools, and best practices to drive efficiency and scalability within service delivery. • Monitor KPIs and delivery metrics to assess performance and identify areas for improvement. • Act as a strategic partner to internal teams (Sales, Customer Success, Onboarding, Product, Support) and external stakeholders. • Engage with customers as needed to ensure a positive experience and outcome during the service delivery. • Provide senior-level reporting and insights on overall program health, specific project risks, and service delivery performance. • Proactively identify delivery risks and implement mitigation strategies. • Serve as an escalation point for critical project issues.

🎯 Exigences

• 5+ years of experience in program or project management within a SaaS or technology services company. • Proven track record of leading service delivery teams and managing multiple concurrent customer-facing projects. • Strong understanding of SaaS delivery models, customer onboarding, and implementation lifecycle. • Experience with project management tools (e.g., Smartsheet, Asana, Jira, Monday.com). • Excellent communication, leadership, and stakeholder management skills. • PMP, PMI-ACP, or similar certification preferred. • Bachelor's degree in Business, Technology, or related field (Master’s preferred).

🏖️ Avantages

• Affordable Health & Wellness Coverage – comprehensive and competitive benefits package, starting the first of the month following your hire date. • Invest in Your Future – 401(k) company match to help you build financial security. • Time to Recharge – We believe time to rest and recharge matters. Leap offers a Flexible Time Off (FTO) policy, 10 paid sick days, and 8 paid company holidays. • Comprehensive Employee Assistance Program (EAP) – resources to support your mental health, financial well-being, and everyday challenges. • Exclusive Discounts with LifeMart (via ADP) – save on groceries, restaurants, entertainment, pet insurance, cell phones, child care, and more! • MoveSpring Wellness App – stay active and engaged with company step challenges, workout content, meditation tools, and wellness blogs for a healthier you! • Culture & Team-Building Activities – we love to connect, celebrate, and grow together through team events, fun challenges, and company traditions like our Annual Summit!