Client Success Manager

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LEAP Wealth

Site WebLinkedInTous les Emplois

1001 - 5000 employés

☁️ SaaS

⚡ Productivité

SaaS • Productivity

LEAP Wealth est un leader mondial dans la fourniture de solutions productives basées sur le cloud pour les pratiques juridiques. Fort de plus de 30 ans d'innovation, LEAP propose des solutions technologiques spécifiquement conçues pour les cabinets d'avocats, leur permettant d'améliorer leur productivité et leur efficacité grâce à une suite complète d'outils. En supportant les besoins des cabinets d'avocats dans plusieurs pays, LEAP aide les professionnels du droit à rationaliser leurs opérations, améliorant ainsi leur activité et le service à la communauté.

Description

• Become a product expert by developing and maintaining an outstanding knowledge of LEAP Software, including legal content and partner software • Understand the LEAP product ethos and where it sits in the marketplace, and be willing to communicate this to external parties • Provide information to LEAP support staff about client needs and lead issue resolution cross-departmentally. • Work with cross-functional teams to implement, test, and measure initiatives and product updates to improve adoption and reduce churn • Measure and report on client on-boarding & product adoption KPI's • Act as the voice of our clients - identify trends and gaps based on communication and feedback from clients • Contact clients regularly throughout their life with LEAP, ensuring they are using LEAP to its potential, devising and implementing strategies where they are not doing so • Demonstrate the continued value and software development to existing clients through webinars and tutorials • Focus on key clients via meetings and providing clear communication about the value of LEAP

🎯 Exigences

• 2+ years’ experience in a client facing role with a technology company or Legal background • Exceptional organizational skills and self-discipline • Ability to leverage cross functional business and technical resources to provide timely issue resolution • A thorough understanding of varying law firm’s culture and expectations • LEAP certification, or an aptitude for quick learning • An in-depth knowledge of the latest versions of Word, Excel and Outlook • Ability to leverage data to inform and support critical decisions • Familiarity with dealing with client conflict and frustrations in a positive manner • Additional qualities that would be nice to have: • - An extensive understanding of Legal Accounting rules and bookkeeping • - Knowledge of QuickBooks, Xero, Gainsight and/or Salesforce

🏖️ Avantages

• Medical, Dental and Vision Plans Available • Fully remote work • 401k with Company Matching Program • Virtual Staff Events • Employee Assistance Plans • Flexible Annual Leave • Company Shares Opportunity