Manager, Technical Service Support

🕒 il y a 17 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

👻 Score fantôme 12%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Lely

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 1948

🌾 Agriculture

🔧 Matériel

☁️ SaaS

Agriculture • Hardware • SaaS

Lely est une entreprise familiale internationale spécialisée dans les technologies agricoles, qui conçoit et fournit des solutions automatisées pour l'élevage laitier. Lely propose une gamme de produits et services couvrant la traite automatique (robots de traite comme Astronaut et Astronaut Max, Dairy XL, Meteor), les systèmes d'alimentation automatique (Vector, Juno, Calm pour l'alimentation des veaux), des robots de gestion du fumier (Discovery Collector, Discovery Scraper, Sphere), des équipements pour les bâtiments d'élevage (Grazeway, Luna, Cosmix, pédiluves, brosses pour vaches, tanks de refroidissement du lait), des logiciels de gestion de l'exploitation (Horizon Hub) ainsi que des services associés incluant le support technique, les consommables et les équipements d'occasion. L'entreprise se concentre sur le bien-être des vaches, l'efficacité des exploitations et la gestion des troupeaux basée sur les données tout au long du cycle de vie, du veau à l'adulte, et opère des centres Lely dans le monde entier pour soutenir les agriculteurs.

Description

• Lead the North American Technical Service Support Business teams • Oversee staffing, performance development, individual growth, career planning, tools, applications, compliance, and process alignment • Educate, coach, challenge, and develop team members supporting Lely Centers and North American Business Teams • Collaborate with Lely International technical support teams, North America business development functions, and distribution channel partners • Contribute to strategic decision-making as a member of the LNA Service Support Management Team • Build an engaged, cohesive, and high-performing team • Communicate goals, priorities, expectations, and responsibilities aligned with organizational objectives • Lead regular one-on-ones, quarterly connections, performance discussions, feedback, and development planning • Plan work, manage performance, remove obstacles, and hold team members accountable • Address performance concerns, employee relations matters, and workplace conflicts • Promote innovation, continuous improvement, open communication, and knowledge sharing • Champion organizational change and support evolving business needs • Keep the Director of Service Support informed of team priorities, performance, progress, risks, and resource needs • Develop and direct Technical Service Support, Business Support, and Service Management activities across LNA • Align departmental priorities with company strategy and the Lely Center Dealer Development program • Develop and implement technical programs supporting service excellence across authorized Lely Centers • Coordinate Technical Service Support capabilities and competency development with global departments and divisions • Support growth of Lely’s Servitization and aftermarket business in North America • Analyze field intelligence and service data to identify growth opportunities and distribution-development needs • Develop and oversee policies, procedures, standards, and objectives supporting the sale and service of Lely Products • Provide guidance regarding warranty administration, claim processing, policy enforcement, failure tracking, and reporting • Build productive working relationships across LNA and provide cross-functional support

🎯 Exigences

• Bachelor’s degree in business management or engineering, agricultural technology, or a related field, or an equivalent combination of education and relevant experience • A minimum of ten years of progressively responsible experience in technical services, service management, technical support, or a related field is preferred • Prior experience leading and developing team members is preferred • Advanced proficiency with PC networking, cloud-based systems, IoT and mobile solutions, Microsoft Office, and communication and collaboration platforms • Ability to lead, coach, motivate, and develop technical teams • Strong relationship-building skills and ability to collaborate across functions, regions, and cultures • Process-oriented mindset with ability to establish structure, improve ways of working, and implement sustainable solutions • Strong verbal, written, and presentation skills, including communicating technical information to varied audiences • Analytical and solution-oriented approach to evaluating complex technical issues, service data, and business opportunities • Ability to interpret and develop technical documentation, procedures, manuals, and related service information • Ability to influence without relying solely on formal authority and build alignment among internal and external stakeholders • Commitment to creating a OneLely Culture through collaboration, knowledge sharing, continuous learning, and shared accountability

🏖️ Avantages

• Domestic and international travel of approximately 30-40% is required annually • Equal employment opportunities and protections against discrimination and harassment • Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions