Senior Field Technical Specialist

🕒 il y a 1 mois

🍂 Massachusetts – Distant

🍂 Massachusetts – Remote

💵 $85 000 - $105 000 / an

⏰ Temps Plein

🟠 Senior

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 4%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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LG Electronics

Site WebLinkedInTous les Emplois

10 000+ employés

🏭 Fabrication

🔧 Matériel

🛍️ eCommerce

💰 Post-IPO Equity en 2023-02

Manufacturing • Hardware • eCommerce

LG Electronics est un fabricant mondial de premier plan d'électronique et d'électroménager, reconnu pour sa technologie innovante et son engagement envers la qualité. L'entreprise propose une large gamme de produits, y compris des téléviseurs, des systèmes audio, des réfrigérateurs, des machines à laver et des climatiseurs. Avec pour objectif d'améliorer le mode de vie des consommateurs grâce à une technologie avancée, LG vise à offrir des produits qui améliorent la commodité et l'efficacité de la vie quotidienne.

Description

• Develop regional service support strategies and actions through the LG Preferred Service Champion Program. • Manage all aftermarket support activities within the assigned region. • Interface with building owners, general contractors, and service champions on technical matters. • Provide technical guidance via phone, email, and case support to HVAC contractors, distributors, manufacturer representatives, and applied representatives. • Resolve escalated technical field issues in coordination with Technical Support, Escalation Lead, Engineering, and Controls teams. • Read and interpret wiring schematics and refrigerant circuit diagrams. • Coordinate and facilitate supervised technical assistance for unresolved technical issues. • Coordinate jobsite visits with HVAC contractors, distributors, manufacturer representatives, and applied representatives. • Instruct partners in LG proprietary software for equipment selection, application, and troubleshooting. • Review and analyze VRF commercial, residential, and light commercial systems, including load verification as needed. • Perform critical software and hardware service updates to equipment in inventory or in the field. • Schedule and conduct onsite service, training, and installation support for LG HVAC equipment. • Research and provide technical information for training materials. • Generate and conduct technical training in classroom and jobsite settings. • Review factory literature and distribute technical service bulletins. • Support aftermarket rework projects as needed. • Network with regional sales staff and foster technical relationships. • Review extended warranty submissions within a five-day KPI target.

🎯 Exigences

• HVAC Vocational Diploma, Bachelor, or Associates Degree preferred. • Minimum 15-20 years’ experience in the HVAC field or in a technical support role. • Minimum of 3-5 years' experience supporting LG VRF & RLC systems in a technical support role. • Capable of managing regions and assigned service champions. • Proven experience setting goals and executing service support strategies. • Demonstrated proficiency in LG product line technical knowledge. • Proficiency in documentation creation and dispersion. • Able to travel up to 75%. • Excellent communication skills and interpersonal skills to interact effectively with diverse client group. • Ability to troubleshoot in depth service issues via phone and onsite. • Expertise in reading, analyzing and interpreting technical business periodicals, professional journals and technical procedures with the ability to edit and modify. • Ability to write reports and business correspondence. • Well-developed planning, organization, analytical, and decision-making skills. • Proficient computer skills using all Microsoft Suite Programs.

🏖️ Avantages

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits. • Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options. • Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time. • Performance based Short-Term Incentives (varies by role). • Access to confidential mental health resources to help you and your loved ones improve your quality of life. • Personal fitness goal incentives. • Paid parental leave. • Support for families raising children with learning, social, behavioral challenges, or developmental disabilities. • Group Rate Life and Disability Insurance. • Eligible for the relevant benefit programs offered through our partner agencies for temporary/contractors.