Regional Manager, Field Service – South Central

🕒 il y a 1 mois

🤠 Texas – Distant

🤠 Texas – Remote

💵 $109 400 - $153 800 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 10%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Life Fitness

Site WebLinkedInTous les Emplois

1001 - 5000 employés

🧘 Bien-être

🏥 Santé

🏭 Fabrication

Wellness • Healthcare • Manufacturing

Depuis plus de cinq décennies, Life Fitness/Hammer Strength conçoit des équipements cardio et de musculation à la pointe de la technologie, qui suivent le mouvement naturel du corps humain, aidant ainsi les athlètes et les pratiquants de sport du monde entier à devenir plus rapides, plus forts et en meilleure santé.

Description

• Lead and manage Field Service Technicians within the assigned territory • Coordinate technicians, Independent Service Operators, and other field service resources • Develop regional field service strategies and allocate resources based on customer needs and business priorities • Partner with key customer accounts and Sales Representatives to support field operations and company objectives • Establish and drive performance metrics including response time, first-time fix rate, time to close, work volume, productivity, revenue, and profitability • Analyze regional performance data, run operational reports, and develop improvement action plans • Drive continuous improvement in service efficiency, customer satisfaction, and financial performance • Oversee, evaluate, recruit, and develop Independent Service Operators and service partnerships • Conduct regional resource and capacity reviews and ISO inventory audits • Serve as an escalation point for complex customer service issues and coordinate resolutions • Conduct field visits with technicians and ISOs for coaching, feedback, and performance observation • Identify training and development opportunities • Provide field feedback on product performance, quality, reliability, and technical issues • Partner with Engineering and Product Support to resolve product quality and design issues • Support sales of customer service contracts, service parts, marketing programs, and related offerings • Manage technician inventory and establish appropriate regional inventory levels • Manage the territory operating budget and P&L • Monitor expenses and improve cost efficiency and profitability • Manage the regional field service fleet • Administer employee safety programs and ensure compliance with company safety policies

🎯 Exigences

• 3–5 years of experience in field service operations, preferably in a lead, supervisor, or management role • Bachelor’s degree or equivalent combination of education and relevant work experience required • Demonstrated leadership experience within a Field Service organization, including technical and supervisory responsibilities • Experience servicing, testing, calibrating, troubleshooting, and repairing electronic and mechanical equipment • Success driving customer service, technician productivity, revenue, and operational performance • Experience managing third-party service providers or contractors preferred • Experience managing budgets, P&L, inventory, or fleet operations preferred • Strong leadership, relationship-building, communication, organizational, analytical, and problem-solving skills • Ability to interpret operational data and reports and translate insights into actionable improvements • Strong technical aptitude with electronic and mechanical equipment • Proficiency in Microsoft Office, including Word and Excel • Familiarity with Oracle or other ERP/service management systems preferred • Ability to collaborate with Sales, Engineering, Product Support, Finance, and other cross-functional teams • Strong business judgment balancing customer needs, operational performance, and financial objectives

🏖️ Avantages

• Annual discretionary bonus through the Manager Incentive Plan • Mobile allowance for business-related personal cell phone use • 401(k) savings plan with 4% employer match • Medical, dental, and vision insurance • Parental, medical, and military leaves of absence • Paid time off, including 12 paid holidays • Paid vacation beginning at 13 days annually • Paid sick leave as provided under state and local laws • Company-paid short-term disability • Optional long-term disability • Health savings account • Health care and dependent care reimbursement accounts • Employee and dependent life insurance • Supplemental life and AD&D insurance • Hospital indemnity • Identity protection • Legal services • Adoption assistance • Tuition assistance • Commuter benefits • Employee discounts • Employee assistance program with free counseling sessions • Access to an on-site fitness center