Technical Analyst

Emploi pas sur LinkedIn

🕒 il y a 4 jours

🎸 Tennessee – Distant

🎸 Tennessee – Remote

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🧐 Analyste

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Lifepoint Health®

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 1999

🧬 Biotechnologie

💊 Pharmaceutique

Healthcare • Biotechnology • Pharmaceuticals

Lifepoint Health® est une entreprise diversifiée de prestation de soins de santé qui possède et exploite un réseau national d'hôpitaux communautaires, de centres de rééducation et d'hôpitaux de santé comportementale, ainsi que d'autres sites de soins. L'organisation collabore avec des cliniciens, des communautés et d'autres prestataires de soins de santé pour fournir des services de soins aigus, de rééducation, de santé comportementale et des services ambulatoires, tout en se concentrant sur la qualité clinique, la sécurité des patients, l'accès aux soins et l'impact communautaire. Lifepoint opère comme une société holding avec des filiales qui gèrent des hôpitaux et des établissements, mettant l'accent sur les partenariats, la technologie et les programmes orientés vers la communauté pour améliorer la valeur et les résultats des soins de santé.

Description

• Delivering technical support to Lifepoint Behavioral Health facilities, working closely with both technical and non-technical stakeholders. • Ensures the effective operation and support of hardware, software, and infrastructure systems to maintain continuity of care and business operations. • Diagnosing and resolving hardware, software, and infrastructure issues independently. • Strong commitment to supporting caregivers and staff with timely, effective solutions. • Ability to clearly communicate technical concepts to non-technical users. • Effectively prioritize and manage multiple requests in a fast-paced environment. • Accurately capture issue details, troubleshooting steps, and resolutions. • Works effectively across IT teams, vendors, and business stakeholders. • Applies analytical thinking to identify root causes and escalate appropriately. • Comfortable working across diverse technologies and evolving environments. • Follows established procedures, policies, and service management practices. • Shares knowledge and supports peer development to improve overall team performance. • Maintains regular, reliable attendance to ensure consistent support coverage across facilities. • Participates in scheduled on-call rotations and responds promptly to after-hours incidents or urgent issues.

🎯 Exigences

• Associate degree in Information Systems, IT, or related field preferred. • 2+ years of experience in technical support, service desk, or healthcare IT environment preferred. • CompTIA A+, Network+, or ITIL Foundation preferred, not required. • Ability to perform basic business math functions, including addition, subtraction, multiplication, and division across whole numbers, fractions, and decimals. • Ability to calculate and interpret rates, ratios, and percentages to support operational analysis and reporting. • Ability to interpret simple data sets, charts, and reports to support troubleshooting, workload tracking, and service performance. • Demonstrates analytical thinking when evaluating trends, ticket volumes, and service metrics. • Provides guidance and training to end users on applications, devices, and standard IT processes. • Basic experience with user account management, access provisioning, MFA, and directory services (e.g., Active Directory, Okta). • Basic understanding of networking concepts (e.g., VPN, Wi-Fi, printers, device connectivity) to support troubleshooting. • Ability to create and maintain knowledge articles and document troubleshooting steps, resolutions, and procedures. • Comfortable working across multiple systems and platforms simultaneously in a fast-paced support environment.

🏖️ Avantages

• Provides onsite support as needed, travel requirements up to approximately 20% depending on business needs.