Customer Success Account Manager

Emploi pas sur LinkedIn

🕒 il y a 1 jour

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Configurer une alerte email pour les nouveaux emplois

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

LightBox

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2019

🏠 Immobilier

☁️ SaaS

🤝 B2B

Real Estate • SaaS • B2B

LightBox est un fournisseur de données immobilières connectées, d'intelligence de localisation et de produits logiciels pour le marché de l'immobilier commercial. L'entreprise agrège des ensembles de données foncières et spatiales autoritaires (parcelles, propriété, empreintes de bâtiment, géocodage, zonage, historique des transactions, données de risques et environnementales) et les diffuse via des plateformes (LightBox Vision/anciennement LandVision), des API, la livraison en masse de données et des services professionnels. Les offres de LightBox soutiennent les flux de travail de l'immobilier commercial (CRE) dans les domaines de la due diligence, de l'évaluation, des marchés de capitaux, du prêt, du marketing/RCM, du CRM (ClientLook) et des usages gouvernementaux — servant principalement les professionnels de l’immobilier institutionnel, les développeurs, les prêteurs et les agences gouvernementales.

Description

• Manage assigned client accounts and the full product lifecycle from initial order through upsell/cross-sell, production, delivery, and invoicing • Manage high volumes of client phone calls and emails and execute contact strategies • Build customer relationships, maintain client satisfaction, meet revenue targets, and ensure contractual SLA compliance • Develop product expertise, resolve customer issues, support escalated cases, review orders, monitor inquiries, set up users, conduct training, and provide technical support • Maintain detailed customer interaction and transaction records in Salesforce and use CRM reporting to guide outreach and revenue objectives • Identify and demonstrate additional products using a consultative sales approach • Research and resolve project risks and issues, escalate when necessary, and respond to RFQs and pricing inquiries • Cultivate opportunities to introduce new products and services, collaborating with sales and product experts to support retention and growth • Monitor industry trends and growth sectors and attend local events, tradeshows, and conferences • Help develop and refine processes and systems, document critical processes, and support cross-training

🎯 Exigences

• College degree in business, communications, or a related field is preferred • High school diploma with at least 2 years of successful telemarketing, sales, or client relationship management experience will be considered • Prior experience in a customer-facing or customer relationship management role • Experience using technology and web-based software • Basic PC and keyboarding skills • Microsoft Suite proficiency is desired • Prior Salesforce.com and WebEx experience is beneficial • High accountability, responsibility, and results orientation • Excellent verbal, written, communication, analytical, and problem-solving skills • Natural interpersonal skills and ability to build relationships • Professional and positive attitude • Ability to handle rejection and maintain a positive outlook • Ability to work independently and within a fast-paced, deadline-driven team environment • Adaptability and willingness to shift priorities and support others • Knowledge of commercial real estate, due diligence, and/or the lender market is desired