Client Success Associate

🕒 il y a 3 mois

🇺🇸 États-Unis – Télétravail

💵 €92 000 - €108 000 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🏆 Customer Success

🦅 Parrain de Visa H1B

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Lighthouse

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 1995

🤖 Intelligence artificielle

📋 Conformité

💰 €23 000 000 Debt Financing en 2016-08

Legal • Artificial Intelligence • Compliance

Lighthouse est une entreprise spécialisée dans l'eDiscovery et la gouvernance de l'information, utilisant l'intelligence artificielle pour optimiser les résultats juridiques. Elle propose une gamme de services, y compris des enquêtes judiciaires, la révision de documents et la conformité, visant à simplifier les complexités des données auxquelles les équipes juridiques font face. En se concentrant sur la réduction des coûts et l'amélioration de la clarté des données, Lighthouse s'associe avec des industries telles que les services financiers, la santé et la technologie pour élaborer des stratégies juridiques intelligentes et des résultats grâce à des solutions innovantes.

Description

• Prepare client metrics, data and trends reports to provide client team consistent insight into account performance. • Analyze client metrics, data and trends to provide client team with insights that inform account strategy, touches and activities. • Gather client metrics and data to help prepare for, and attend as needed, client business reviews and client or client-related meetings. • Participate in drafting digital client business review content, annual reports, dashboards, and presentations. • Gather metrics, data and information to calculate ROI to inform client engagement, present in client meetings and incorporate into client communication. • Coordinate with Onboarding Team to ensure a smooth and complete new client onboarding experience. • Assist with complex cost and price modeling and presentation to clients. • Conduct surveys and host client feedback sessions to assess client health, identify issues before they arise, and ensure Lighthouse is meeting client’s desired business objectives and outcomes. • Research and collaborate with SMEs to address unique client requests and requirements and solve problems or challenges in a timely manner. • Assist with entering, updating and maintaining account information in CRM system.

🎯 Exigences

• Bachelor’s degree • 1+ years of experience in customer success, sales, client services or other client-facing role. • 1+ years of experience in legal technology, e-discovery or information governance, a plus. • Experience with enterprise level deployments and program management preferred. • Flexibility to pivot with changing business goals, needs and requirements. • Strong analytical, problem solving and change management skills. • Strong communication and technical writing skills. • Expertise in the full scope of the legal and e-discovery lifecycle, a plus. • Knowledge of legal and e-discovery technologies (e.g. EnCase, iPro, Nuix, Relativity, Brainspace), a plus.

🏖️ Avantages

• Lighthouse offers a quality comprehensive benefits package including medical, dental, vision, and a 401k with company match. • Company paid benefits also include Life & AD&D, short and long-term disability, telemedicine through other wellness plans. • We offer a generous Flexible PTO program and paid volunteer days. • Employees may also participate in voluntary insurance plans including accident, hospitalization, and critical illness plans as well as pet insurance.