Product Support Specialist

Emploi pas sur LinkedIn

🕒 il y a 24 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💝 Support Client

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Linear

Site WebLinkedInTous les Emplois

11 - 50 employés

Chez Linear, nous pensons que le logiciel peut avoir quelque chose de magique. La qualité d’un logiciel dépend à la fois du talent de ses créateurs et de la manière dont ils se sentent lorsqu’ils le conçoivent.

Description

• Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery • Investigate and resolve inbound customer issues reported through all communication channels, including email, Slack, Twitter, and Reddit • Partner with our engineering team to document and reproduce bugs • Surface trends and insights from customer feedback to the team at large to inform product choices • Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations

🎯 Exigences

• Passion about technology, quality, and Linear’s mission • Excellent communication and customer service skills and experience working with a technical or engineering user base. Ability to adapt your communication approach to non-technical users. • Experience troubleshooting technical issues, including APIs and integration setups. Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile). • Familiarity with SQL, Javascript, APIs, and GitHub is a plus. If you don’t have direct experience in these areas, curiosity to learn more is desirable as well. Please note that this is not a product engineering role. • Based in ***U.S. or Canada Eastern or Central time only***

🏖️ Avantages

• Competitive salary and equity • Employee-friendly equity terms including early exercise in the US and extended exercise windows • Daily meal and coffee stipend on every workday • Paid co-working space or desk • Health coverage (based on country requirements) • 5 weeks paid vacation, plus local statutory holidays • 4 months paid parental leave • Paid month off after 4 years & every 2 years thereafter • Regular team events and off-sites • Remote-first with no required commute