Account Manager – all genders

🕒 il y a 2 mois

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Lingoda GmbH

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2013

📚 Éducation

👥 B2C

Education • B2C

Lingoda GmbH est une école de langues en ligne qui propose des cours interactifs en direct pour diverses langues, notamment l'allemand, l'anglais, le français, l'espagnol et l'italien. Axée sur des expériences d'apprentissage personnalisées, Lingoda propose des classes de taille réduite et des enseignants certifiés de langue maternelle pour aider les étudiants à atteindre efficacement leurs objectifs linguistiques. La plateforme propose un programme complet conçu pour la communication dans le monde réel, soutenu par des outils et des ressources d'auto-apprentissage engageants.

Description

• Serve as the primary contact for healthcare institutions, ensuring optimal support and organization for the training projects booked with us • Organize the start of course projects and act as the main point of contact for your client throughout the entire project, continuously developing existing processes (time management, reporting, meetings, planning required internal and external resources, etc.) • Work closely with the Operations team to ensure all Project Deliverables are completed on time and to the highest quality • Build a trusted and strategically valuable relationship with all stakeholders through proactive and effective communication • Keep all relevant data up to date in the CRM system • Identify upsell opportunities with clients and execute them independently or in collaboration with the Key Account/Sales team • Provide proactive feedback and contribute to strategic process optimization

🎯 Exigences

• You have a university degree or a commercial/business qualification and at least 2 years of experience in account management • You embrace the start-up mindset and are eager to take ownership, optimize processes and help out where needed • Customer satisfaction and retention are important to you, and you can communicate effectively with our diverse stakeholders • You are a committed team player: you achieve the best results in a team and coordinate closely with colleagues from Sales and Operations • You maintain an overview even in stressful situations and know how to set the right priorities • You are digitally savvy and have experience using a CRM tool. You are also confident with Office programs and other digital tools • You have excellent German language skills (C2 level) and very good English skills (company language is English)

🏖️ Avantages

• Approachable leadership and transparent communication — at Lingoda every voice counts! • Company events and colleagues who enjoy networking + budgets for team-building activities • An inclusive environment with strong team spirit and a passion for languages • A well-structured and engaging onboarding process that sets you up for success • The option to work from home or from our office in the heart of Berlin • An education fund because we want our employees to grow • Free access to our language courses • Mental health programs • Employee social benefits and pension schemes • Discounted Urban Sports memberships (EU-wide) • Public transport discounts in Berlin • 30 days of annual leave • Free snacks and drinks in the office • Modern hardware required for your work (not applicable for freelancers) • Flexible working hours****