Account Manager – Commercial

🕒 il y a 2 jours

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Maltego Technologies

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2008

🔒 Cybersecurity

🏛️ Gouvernement

💰 Venture Round en 2023-04

Cybersecurity • Software • Government

Maltego Technologies est une entreprise spécialisée dans les solutions de cyber intelligence et d'enquêtes. Elle offre une plateforme qui permet aux agences gouvernementales, aux forces de l'ordre, aux chercheurs et aux entreprises de mener des enquêtes approfondies sur les menaces cybernétiques, les activités criminelles et autres affaires numériques complexes. En utilisant l'Open Source Intelligence (OSINT) et des analyses de données avancées, Maltego facilite la visualisation des relations de données à partir de sources du web en surface, profondes et sombres. Il est largement utilisé dans divers secteurs pour le renseignement sur les menaces, la recherche sur la cybercriminalité et la sécurisation des infrastructures numériques.

Description

• Ownership of an account portfolio where you are accountable for the performance of each customer • Manage the full customer journey, from onboarding and adoption to renewal and expansion, to ensure your customers are successful at every stage • Develop and maintain strong, strategic relationships with decision-makers and key stakeholders with your accounts • Proactively identify customer risks by monitoring key metrics and risk signals and develop tailored mitigation plans for each identified risk, considering the specific context and needs of the customer • Identify growth opportunities within your portfolio to drive up- and cross-sell and strategically grow the account • Develop, deliver, and execute success plans and strategic account development plans to drive value realization and account expansions • Work closely with internal stakeholders across our sales, success services, and product teams to ensure customer satisfaction and success

🎯 Exigences

• Bachelor’s degree with an interest or background in cyber security, law enforcement, or trust and safety • 3 + years in a B2B Account Management role, preferably in software/cyber security • Experience in strategic account and success management, developing retention and expansion plans, working closely with end users and decision makers • Great communication skills, both in listening and in effectively communicating in writing and in-person settings with the customer, skilled in negotiation and value-based selling tactics, with a customer-centric mindset • Problem solver with a goal-getter attitude, willing to remove obstacles and fight for every single customer • Affinity for software tools and experience using Microsoft Office, CRM (Salesforce), and Account Management tools • Fluent in English (written and spoken)

🏖️ Avantages

• Insights into the daily operations of a fast-growing tech scale-up • Opportunity to quickly take over responsibility and make a direct and long-lasting impact • Motivated and highly international team