Customer Support Specialist

🕒 il y a 2 jours

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Mangomint

Site WebLinkedInTous les Emplois

11 - 50 employés

💄 Beauté

🧘 Bien-être

☁️ SaaS

💰 €13 000 000 Series A en 2022-12

Beauty • Wellness • SaaS

Mangomint est un logiciel de nouvelle génération pour les salons et les spas, aidant à réduire les coûts indirects et à moderniser l'expérience client.

Description

• Troubleshoot and respond to inquiries from our customers, primarily through chat but also over calls • Constantly increase your Mangomint product and industry knowledge so you can provide expert-level answers and support • Collaborate with different teams to identify and resolve technical issues reported by customers • Document and share frequent customer issues and solutions • Provide personalized solutions and preemptive follow-ups to ensure customer satisfaction and retention • Work Monday - Friday 9am-6pm Pacific Time (PT) or Mountain Time (MT)

🎯 Exigences

• A minimum of 1 year experience in a software support position • The ability to learn incredibly quickly and an “I’ll figure it out” attitude (while also not being afraid to ask questions) • The ability to work autonomously while also collaborating effectively within a team • You thrive when tackling complex challenges, even under pressure • A genuine passion for connecting with people from diverse backgrounds, treating everyone with respect and kindness • Strong written communication skills • Experience with salons and spas (or beauty & wellness in general) would be a huge plus

🏖️ Avantages

• Health, dental, vision, life & LTD insurance • Generous monthly wellness budget for gym memberships, yoga, etc. • Premium subscription to the Calm app • One Medical membership • Flexible and unlimited PTO • 401k plan available (no matching) • Employee stock option program