LTC Fraud Consultant

🕒 il y a 12 jours

🐊 Florida, New Hampshire, +2 états de plus – Distant

info

💵 $73 350 - $122 250 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💼 Consultant

🦅 Parrain de Visa H1B

info

🗣️🇺🇸🇬🇧 Anglais requis

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Logo of Manulife

Manulife

10 000+ employés

Fondée en 1887

💸 Finance

⚕️ Assurance santé

💰 €1 200 000 000 Post-IPO Debt en 2023-03

Finance • Insurance • Healthcare Insurance

Manulife est un groupe international de services financiers de premier plan basé au Canada, offrant une gamme de produits d'assurance et de gestion de patrimoine aux clients en Amérique du Nord, en Asie et en Europe. L'entreprise s'engage à aider les gens à répondre à leurs besoins financiers et de santé grâce à des solutions innovantes en assurance, en investissement et en planification de la retraite. Manulife se distingue par son engagement en faveur de la durabilité, de la diversité, de l'équité et de l'inclusion. Elle a été reconnue comme l'un des 100 meilleurs employeurs du Canada, témoignant de son engagement à créer un environnement de travail favorable et diversifié. Avec des opérations dans de nombreux pays, Manulife s'engage à fournir des performances financières solides et une satisfaction client élevée.

Description

• Lead targeted customer outreach to explain updated claim reimbursement controls, drive adoption, and support understanding and compliance. • Spend approximately 60% of the role on the phone conducting customer outreach related to claim reimbursement controls, education, and support. • Analyze LTC claims and provider billing patterns to identify potential fraud, waste, and abuse. • Prepare data extracts, dashboards, and concise analytic summaries to support case development and investigations. • Monitor and communicate emerging fraud schemes; help design mitigations, controls, and process improvements. • Partner cross-functionally with investigators, clinical teams, and technology teams to improve fraud operations and detection capabilities. • Gather and document business needs (requirements, user stories, process flows) for enhancements to fraud detection and case management tools. • Support performance monitoring and reporting for the LTC FWA program, and contribute to continuous improvement across fraud operations.

🎯 Exigences

• 3–5 years of experience in Long-Term Care (LTC), healthcare/insurance business analysis, and/or Fraud, Waste & Abuse (FWA) • Strong analytical and critical-thinking skills; able to interpret complex claims and operational data • Ability to translate findings into clear artifacts (business requirements, user stories, process flows) • Advanced Excel skills and comfort with large datasets; familiarity with SQL/SAS and/or BI tools (Power BI/Tableau) a plus • Clear written and verbal communicator; able to work effectively with both technical and non-technical stakeholders while managing multiple priorities • Experience with fraud investigations/SIU and familiarity with Medicaid and/or commercial LTC benefits and fraud/case management tools preferred.

🏖️ Avantages

• health, dental, mental health, vision insurance • short- and long-term disability insurance • life and AD&D insurance • adoption/surrogacy benefits • wellness benefits • employee/family assistance plans • retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) • financial education and counseling resources • 11 paid holidays • 3 personal days • 150 hours of vacation • 40 hours of sick time

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