Clinical Consultant II, Enabling Technologies

🕒 il y a 9 jours

🎸 Tennessee – Distant

🎸 Tennessee – Remote

💵 $60 800 - $91 200 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💼 Consultant

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Medtronic

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1949

⚕️ Assurance santé

Healthcare Insurance • Medical Devices

Medtronic est un leader mondial des technologies de santé, qui s’emploie à répondre aux pathologies les plus complexes et les plus exigeantes. Avec plus de 95 000 collaborateurs dans plus de 150 pays, l’entreprise met l’accent sur l’accélération de l’accès aux technologies de santé et sur la promotion de l’inclusion, de la diversité et de l’équité dans le domaine de la santé. Medtronic collabore étroitement avec les professionnels de santé pour innover et optimiser les traitements et les thérapies, inspirant ainsi l’espoir et de nouvelles possibilités pour les patients du monde entier. L’engagement de l’entreprise en faveur de la santé se traduit également par des solutions à fort impact et par l’adoption de pratiques durables.

Description

• Coordinate, support, and collaborate with NRCs and other Surgical Synergy team members for on-site installations with our customers • Represents Medtronic during technology-enabled procedures to provide technical assistance • Maintain system hardware and software to maximize system performance • Installs software and hardware upgrades • Performs system preventative maintenance • Provides telephone clinical support to customers • Uses UNIX/LINUX commands to modify operating files • Fulfills Software and Service Contract obligations • Acts as the primary Medtronic customer liaison for repair and technical support issues • Provides timely information to the district team regarding customer concerns, issues and market opportunities • Provide service to customers per their individual needs • Maintains familiarity with status of calls and issues at customer sites • Reports necessary complaints and partners with CSM/NRC to ensure full resolution • Files weekly site visit and customer contact reports for service improvement purposes • Educates and trains physicians and hospital personnel on technical matters relating to our technology-enabled procedures • Provides a clinical resource for surgeons, clinicians and others being trained • Updates customers on tips, shortcuts and suggestions, as appropriate • Participates in in-house sponsored customer training at designated sites for both internal and external partners • Provides training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer) • Continually train members of the Surgical Synergy Clinical Support team to increase their knowledge of the latest technology-enabled procedures • Work and collaborate with NRCs, Spinal Sales, and NS Reps to identify prospective new users for both Navigation and Robotics for applicable technology-enabled procedures • Attend and participate in sales meetings, training programs, conventions, and trade shows as directed. • Submit reports and provide information as directed. • Cooperate with all personnel on the execution of Company programs • Supports more complex, new image-guided products and applications to physicians and hospital staff • Works as a team member with the Surgical Synergy Region Manager and CSM to prioritize customer technical support and service expectation goals • Provide input on new product development based on in-field experience • Responsible for documentation at new or existing installations • Adhere to company policies and conduct all business in an ethical manner

🎯 Exigences

• High School Diploma or GED AND a minimum of 6 years of clinical, medical sales or medical imaging/navigation/robotics experience • Associate’s Degree with a minimum 4 years of clinical, medical sales or medical imaging/navigation/robotics experience • A Bachelor’s degree with a minimum of 2 years of clinical, medical sales or medical imaging/navigation/robotics experience • RT and/or MRI certification (Nice to Have) • Prior experience with Image Guided Systems (Nice to Have) • Prior experience with MRI Operating room experience (Nice to Have)

🏖️ Avantages

• Health, Dental and vision insurance • Health Savings Account • Healthcare Flexible Spending Account • Life insurance • Long-term disability leave • Dependent daycare spending account • Tuition assistance/reimbursement • Simple Steps (global well-being program) • Incentive plans • 401(k) plan plus employer contribution and match • Short-term disability • Paid time off • Paid holidays • Employee Stock Purchase Plan • Employee Assistance Program • Non-qualified Retirement Plan Supplement (subject to IRS earning minimums) • Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)