Senior Product Designer – Disputes

🕒 il y a 1 mois

🌐 États-Unis, Canada – Distant

🇺🇸 États-Unis – Télétravail 🇨🇦 Canada – Télétravail

🏄 California, New York, +1 états de plus – Distant

🏄 California – Remote 🗽 New York – Remote 🌲 Oregon – Remote

💵 $157 400 - $196 700 / an

⏰ Temps Plein

🟠 Senior

🎨 Designer Produit (UI/UX)

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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Mercury

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2019

💳 Fintech

💸 Finance

☁️ SaaS

Fintech • Finance • SaaS

Mercury est une entreprise de technologie financière qui propose des services bancaires en ligne pour les entreprises, bien qu'elle ne soit pas elle-même une banque. Elle collabore avec des banques assurées par la FDIC telles que Choice Financial Group, Column N. A. , et Evolve Bank & Trust pour offrir des services bancaires. Mercury a pour objectif de simplifier les opérations financières des startups et entreprises en proposant une gamme de services incluant comptes courants et d'épargne, gestion de trésorerie, cartes corporate, gestion des dépenses, facturation, et automatisation comptable. La plateforme est conçue pour rationaliser diverses tâches bancaires et améliorer les flux financiers avec des fonctionnalités telles que la surveillance des fraudes et la sécurité des comptes. Elle propose également des opportunités d'investissement via son produit Mercury Treasury et un soutien aux startups grâce à sa plateforme Mercury Raise.

Description

• Own the design of dispute experiences across Business Banking, Personal Banking, and multiple payment rails. • Design cohesive journeys spanning customer experiences, investigator tooling, communications, and operational systems. • Use service design and systems thinking to improve the dispute experience from beginning to resolution and beyond. • Transform regulatory, operational, and technical complexity into experiences that feel intuitive, trustworthy, and easy to navigate. • Design workflows that help investigators make high-quality decisions efficiently and confidently. • Balance customer needs, business requirements, and compliance obligations in a high-stakes environment. • Create experiences that reduce uncertainty, increase transparency, and build confidence during some of the most stressful moments customers have with their finances. • Advocate for customer needs while navigating operational and regulatory constraints. • Ensure experiences feel clear, fair, and human, even when outcomes are not always what customers hope for. • Partner closely with Product, Engineering, Operations, Compliance, and Strategy to shape big picture thinking and uncover new opportunities. • Ground decisions in research, customer insights, and first-principles thinking. • Raise the bar for service design, systems thinking, and product craft across Mercury.

🎯 Exigences

• Have 4+ years of product design experience, including ownership of end-to-end projects in complex domains. • Have experience designing sophisticated workflows, systems, or service experiences that unfold across multiple touchpoints. • Demonstrate strong systems thinking and can understand how decisions in one part of a product affect the broader ecosystem. • Have exceptional interaction design and visual design craft, with a portfolio that shows both clarity of thinking and quality of execution. • Are deeply curious and consistently seek to understand the underlying problem rather than simply executing requirements. • Have experience designing customer-facing experiences, internal tooling, or ideally both. • Understand how to balance customer needs, operational realities, technical constraints, and business requirements. • Ground your decisions in research and actively seek out customer and operational insights. • Thrive in highly collaborative environments and can influence across Product, Engineering, Operations, Compliance, and Support. • Are comfortable navigating ambiguity and making progress in spaces where there are rarely perfect answers.

🏖️ Avantages

• base salary • equity (stock options/RSUs)