
5001 - 10000 employés
Fondée en 1962
🚘 Automobile
💼 Conseil
📦 Logistique
Automotive • Consulting • Logistics
Mercury Insurance est un fournisseur de premier plan de produits d'assurance, se concentrant sur la protection des individus et de leurs biens avec un engagement envers la confidentialité et le service client. L'entreprise opère par l'intermédiaire d'agents indépendants et propose une gamme de services d'assurance, y compris l'assurance auto, habitation, et autres produits d'assurance personnelle. Mercury Insurance accorde la priorité à la sécurité des informations personnelles et au respect des lois sur la confidentialité, garantissant que les données des clients sont traitées avec soin et ne sont partagées que lorsque cela est nécessaire pour la gestion du compte ou requis par la loi.
🕒 il y a 28 jours
🇺🇸 États-Unis – Télétravail
💵 $118 664 - $230 619 / an
⏰ Temps Plein
🟡 Intermédiaire
🟠 Senior
👔 Manager
🦅 Parrain de Visa H1B
👻 Score fantôme 0%
🗣️🇺🇸🇬🇧 Anglais requis
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5001 - 10000 employés
Fondée en 1962
🚘 Automobile
💼 Conseil
📦 Logistique
Automotive • Consulting • Logistics
Mercury Insurance est un fournisseur de premier plan de produits d'assurance, se concentrant sur la protection des individus et de leurs biens avec un engagement envers la confidentialité et le service client. L'entreprise opère par l'intermédiaire d'agents indépendants et propose une gamme de services d'assurance, y compris l'assurance auto, habitation, et autres produits d'assurance personnelle. Mercury Insurance accorde la priorité à la sécurité des informations personnelles et au respect des lois sur la confidentialité, garantissant que les données des clients sont traitées avec soin et ne sont partagées que lorsque cela est nécessaire pour la gestion du compte ou requis par la loi.
• Lead the geographically dispersed Complex Catastrophe Response Team responsible for high-severity property claims and surge operations • Set direction for complex claim handling and guide high-severity claim decisions • Coordinate resources across multiple functions and ensure clear communication, timely decisions, and thoughtful policyholder support • Strengthen organizational capacity and coordinate response across Claims, Operations, Legal, Underwriting, Finance, Technology, Communications, and external partners • Plan and run Mega CAT scenarios • Develop and maintain catastrophe-response protocols • Improve catastrophe readiness and lead execution when an event occurs • Partner with senior leaders, claims teams, business functions, vendors, independent adjusters, and other business partners • Use technology, data, operational dashboards, analytics, and emerging capabilities to improve decision-making, response coordination, and capacity • Adapt response operations as customer needs, claim conditions, and business priorities change • Support policyholders and communities after wildfires, hurricanes, tornadoes, and other large-scale catastrophes
• Experience leading complex catastrophe property claims and high-severity claim decisions • Experience coordinating catastrophe response and surge operations across multiple functions • Experience developing and maintaining catastrophe-response protocols • Experience planning and running Mega CAT scenarios • Experience using digital tools, operational dashboards, and analytics to improve decision-making and response coordination • Ability to lead a geographically dispersed team • Ability to partner with Claims, Operations, Legal, Underwriting, Finance, Special Investigations, Subrogation, Technology, Communications, vendors, independent adjusters, and other business partners • Ability to travel rapidly to affected areas for CAT deployments • Ability to work extended hours, weekends, and holidays during active events • Calm under pressure, complex problem-solving, customer-care orientation, and change agility
• Competitive compensation • Flexibility to work from anywhere in the United States for most positions • Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours) • Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus) • Medical, dental, vision, life, and pet insurance • 401 (k) retirement savings plan with company match • Engaging work environment • Promotional opportunities • Education assistance • Professional and personal development opportunities • Company recognition program • Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
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