Customer Value Manager

🕒 il y a 4 jours

⛰️ Colorado, Illinois, +2 états de plus – Distant

⛰️ Colorado – Remote 🌽 Illinois – Remote 🍂 Massachusetts – Remote 🤠 Texas – Remote

💵 $84 000 - $126 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Mimecast

Site WebLinkedInTous les Emplois

1001 - 5000 employés

🔒 Cybersecurity

🔐 Sécurité

Cybersecurity • Security

Mimecast est une entreprise de cybersécurité dédiée à transformer la sécurité pour se protéger contre des menaces incessantes. Avec plus de 2 500 employés, elle s'efforce non seulement de défendre contre les menaces actuelles, mais aussi d'anticiper et de se prémunir contre les menaces futures. Mimecast accorde la priorité à la confidentialité et à une expérience utilisateur optimale, opérant à l'échelle mondiale à partir de divers emplacements, y compris les États-Unis, le Royaume-Uni, l'Australie et bien plus. L'entreprise offre un environnement de travail dynamique avec un engagement envers l'excellence et l'amélioration continue des services de sécurité.

Description

• Own platform adoption, activation, utilization, configuration health, and optimization across Mimecast’s product portfolio, including Email Threat Protection, Human Risk Management, Incydr (Code42), and DMARC Analyzer • Advance customers’ Human Risk Management maturity by connecting behavior and attack-exposure data to Mimecast’s HRM framework and recommending targeted awareness-training outcomes • Own technical and value health across the portfolio, tracking adoption depth, feature utilization, deployment completeness, customer satisfaction signals, and renewal risk • Quantify and communicate proof of value through adoption metrics, threat-block summaries, HRM progression, and deployment health • Prepare technical briefings and lead the value and technical narrative in Business Reviews, on-site EBRs, and executive meetings • Build trusted relationships with technical and executive stakeholders and translate security architecture into business value • Represent the voice of the customer to Product Management • Partner with Account and Renewals Managers to identify churn risk at least 90 days before renewal, lead technical recovery plans, document competitive threats, and support retention and expansion outcomes • Identify expansion signals and provide the Account Manager with technical context and timing rationale • Represent customer context during critical technical escalations, coordinate with Support Engineering, and keep customers and pod partners informed through resolution • Support the Executive Sponsor Program by identifying suitable accounts, facilitating introductions, coordinating sponsor cadence calls, and briefing Mimecast sponsors • Use customer data, health signals, AI-guided insights, and next-best-action recommendations to prioritize work and deliver evidence-based value conversations at scale

🎯 Exigences

• Demonstrated success managing a portfolio of mid-market or enterprise accounts with the autonomy and judgment expected of an experienced customer-facing professional, ideally within a security-focused SaaS organization • Working knowledge of email security architecture, including Secure Email Gateways, Microsoft 365 Defender, DMARC, DKIM, SPF, email routing, and hybrid mail flow • Familiarity with identity and access management concepts such as Okta, Azure AD, SSO, and SAML, along with how email security integrates into SOC and SIEM/SOAR workflows • Experience engaging technical administrators, CISOs, C-level executives, and legal and compliance teams • Experience working alongside Account Managers or Account Executives in a named-account model • Proficiency in customer health scoring, risk management, playbook execution, and Salesforce account activity and opportunity visibility • Customer-centric and empathetic approach, technical curiosity, proactive ownership, resilience, analytical thinking, adaptability, and ability to influence without direct authority • Excellent written and verbal communication skills • Ability to travel up to 25% • Direct experience with Mimecast, Abnormal, Proofpoint, Microsoft Defender for Office 365, or comparable email security or Human Risk Management platforms is preferred • Security or vendor certifications such as CompTIA Security+, CISSP Associate or full certification, CEH, or credentials aligned with email or cloud security are preferred • Familiarity with FINRA, HIPAA, FCA, GDPR, ISO 27001, and SOC 2; ability to interpret API logs, review connector health, and diagnose integration issues without first-level escalation is preferred

🏖️ Avantages

• Benefits • Incentive plans • Additional benefits in accordance with company policy and local regulations