Director – Service Delivery

🕒 il y a 1 mois

🐊 Florida – Distant

🐊 Florida – Remote

⏰ Temps Plein

🔴 Expert

👔 Directeur

👻 Score fantôme 30%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Miratech

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 1989

🤝 B2B

💼 Conseil

☁️ SaaS

💰 Private Equity Round en 2022-04

B2B • Consulting • SaaS

Miratech aide les visionnaires à changer le monde. Nous sommes une entreprise mondiale de services IT et de conseil qui réunit l’innovation des grandes entreprises et celle des start-up. Aujourd’hui, nous accompagnons la transformation digitale des plus grands groupes de la planète.

Description

• Lead successful delivery of MiraCloud implementation programs • Ensure customer expectations for scope, quality, timelines, and business outcomes are met • Own customer success throughout implementations and build trusted relationships with enterprise stakeholders • Establish, scale, and continuously improve MiraCloud’s project management practice, delivery governance, and implementation standards • Lead, coach, and develop Project Managers • Foster a culture of accountability, operational excellence, and continuous improvement • Ensure delivery performance, resource utilization, and profitability align with contractual commitments and business objectives • Represent MiraCloud in executive-level customer discussions, implementation reviews, and delivery escalations • Partner with Customer Success teams and executive stakeholders to support sustainable growth and delivery excellence • Perform other duties as may reasonably be required in alignment with the purpose of the role

🎯 Exigences

• 15+ years of experience in IT Delivery, Professional Services, Customer Success, Program Management, Implementations, or related leadership functions • Experience leading Project Managers, Delivery Managers, PMO teams, or implementation organizations • Proven success managing enterprise-scale customer implementation, transformation, or managed services programs • Experience building, scaling, or improving delivery organizations, governance models, PMO practices, and operational processes • Experience in CX, Contact Center, CCaaS, SaaS, Professional Services, or Managed Services environments • Strong executive-level stakeholder management, customer relationship management, and communication skills • Existing authorization to work in the United States • Visa sponsorship is not available for this role

🏖️ Avantages

• Health insurance • Relocation program • Remote work flexibility / Work From Anywhere Culture • Professional development opportunities • Certification programs • Mentorship and talent investment programs • Internal mobility opportunities • Internship opportunities • Collaboration on impactful projects for top global clients • Inclusive and supportive work environment • Open communication • Regular team-building company social events

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