Vice President, Cloud Operations

🕒 il y a 3 mois

🇺🇸 États-Unis – Télétravail

💵 $178 000 - $270 000 / an

⏰ Temps Plein

🔴 Expert

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Model N

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2000

☁️ SaaS

📋 Conformité

💊 Pharmaceutique

SaaS • Compliance • Pharmaceuticals

Model N est un fournisseur de premier plan de solutions d'optimisation des revenus et de conformité pour les industries pharmaceutique, des dispositifs médicaux, de la haute technologie, de la fabrication et des semi-conducteurs dans plus de 120 pays. L'entreprise propose une réinvention numérique grâce à des solutions spécifiques à chaque secteur, permettant aux clients de maximiser leurs revenus en transformant les processus de vente, de marketing, de distribution, de finance et juridiques. Les produits de Model N incluent des plateformes pour la gestion des processus des fournisseurs et des payeurs, la tarification globale et les données de canaux, ainsi que des services cloud intelligents pour assurer la conformité et l'excellence opérationnelle. Leurs services permettent aux entreprises de rationaliser leurs opérations, de croître stratégiquement et de réduire les risques pour encourager la croissance et l'innovation. Parmi leurs principaux clients figurent Pfizer, AstraZeneca, Sanofi, Abbott, AMD, et d'autres, qui utilisent la technologie de Model N pour optimiser et automatiser les processus de revenus tout en respectant les normes réglementaires mondiales.

Description

• Own operational outcomes for Model N’s production SaaS environments, including availability, performance, incident response, and service delivery. • Lead global Cloud Engineering, SaaS Operations, Cloud Engineering, Platform Engineering, NOC, and incident management teams, ensuring consistent execution across all regions. • Ensure effective 24/7 operational coverage, escalation paths, and on-call models. • Deliver against defined SLAs; monitor trends and drive corrective actions where needed. • Lead major incident response, post-incident reviews, and root cause remediation. • Oversee cost effective deployment and management of cloud technology at Model N with a strategic focus on cost efficiency, availability, and stability. • Implement and refine operational processes including change management, release readiness, capacity planning, and proactive monitoring. • Drive AI, automation and tooling improvements to reduce manual effort, operational risk, and time to resolution. • Establish and track operational KPIs to measure effectiveness, efficiency, and customer impact. • Serve as the primary Cloud Operations leader interfacing with Engineering, Product Management, Security, Customer Support, and Customer Success. • Participate in customer-facing engagements and executive escalations as needed, particularly for strategic accounts. • Communicate operational status, risks, and improvement plans to senior leadership with clarity and credibility. • Manage SaaS Operations budgets, including cloud consumption, tooling, and managed service providers. • Partner with Finance and Procurement to forecast spend and identify cost optimization opportunities. • Support vendor evaluation and operational governance, aligned to broader cloud and technology strategies. • Ensure SaaS operations consistently meet security, compliance, and audit requirements (SOC 2, ISO 27001, GDPR, etc.). • Partner with Security and Compliance teams to operationalize controls and maintain audit readiness. • Embed compliance requirements into operational processes and standard operating procedures.

🎯 Exigences

• 15+ years of experience in SaaS, cloud operations, or technology leadership roles with increasing scope. • 5+ years leading global operations, SRE, or production support teams in a SaaS environment. • Hands-on experience operating large-scale SaaS platforms in AWS; multi-cloud experience is a plus. • Strong understanding of modern SaaS operational practices including SRE, DevOps, ITIL/service management, incident management, and observability. • Proven ability to execute in complex, high-availability, and high-compliance environments. • Experience managing operational budgets, cloud cost controls, and vendor relationships. • Demonstrated ability to lead globally distributed teams across multiple geographies. • Strong executive communication skills with the ability to translate technical detail into operational and business impact. • Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).

🏖️ Avantages

• Unlimited PTO for salaried employees – because flexibility fuels success • Comprehensive medical, dental, and vision coverage • Health Savings & Flexible Spending Accounts • 401(k) with company match to invest in your future • Volunteer Time Off (VTO) to give back to causes you care about • Life and pet insurance for peace of mind • Employee Assistance & Mental Health Programs • Charitable giving opportunities • Professional coaching and career development • …and much more.