TikTok Shop Operations Manager

🕒 il y a 5 mois

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Modern.ai

Site WebLinkedInTous les Emplois

11 - 50 employés

☁️ SaaS

🤖 Intelligence artificielle

🛍️ eCommerce

SaaS • Artificial Intelligence • eCommerce

Modern. ai est une plateforme SaaS de données et d'analytique qui aide les marques et les marketeurs à centraliser les données marketing et commerciales, générer des insights en temps réel, et optimiser les campagnes pour améliorer le ROI. La plateforme combine des fonctionnalités alimentées par l'IA — dont un tableau de bord de conseils "Scorecard IA", le chat conversationnel Modern Chat, et des rapports automatisés pour la publicité, les cohortes, la performance créative et la vente sur Amazon — avec des services d'agence pour fournir des recommandations stratégiques et leur mise en œuvre. Elle s'intègre à des réseaux publicitaires majeurs, des plateformes e-commerce (Shopify, Amazon), et des sources d'analytique pour permettre aux entreprises de suivre la performance, analyser la valeur à vie des clients, et optimiser les conversions depuis un tableau de bord unique.

Description

• Own the day-to-day operation of multiple TikTok Shops • Ensure all products are live, approved, compliant, and in good standing • Proactively monitor violations, warnings, suppression risks, and SPS-related health signals • Resolve listing and compliance issues quickly to protect account standing • Manage product listings including titles, descriptions, pricing, availability, and promotions • Own the setup and execution of discounts, flash sales, vouchers, bundles, and seasonal offers • Ensure promotional activity is compliant with TikTok Shop policies and does not negatively impact shop health • Implement merchandising best practices to support discoverability and conversion • Own **Shop Performance Score (SPS)** and all contributing metrics (fulfillment, cancellations, refunds, customer experience, compliance) • Build and maintain a **repeatable system** for monitoring, improving, and protecting SPS across shops • Identify root causes of SPS drops and implement corrective actions • Partner with fulfillment and customer support teams to resolve issues impacting SPS • Monitor inventory availability to prevent out-of-stock, oversell, or cancellation issues • Coordinate with internal teams and fulfillment partners to maintain accurate stock levels • Flag risks that could negatively impact cancellations, delivery SLAs, or SPS • Track KPIs including GMV, conversion rate, refunds, cancellations, delivery performance, and SPS • Analyze trends to identify operational, promotional, or listing-level optimization opportunities • A/B test **offers, pricing, bundles, and promotional mechanics** (not creative assets) • Produce regular reports with clear insights and recommendations • Conduct routine audits to ensure listings adhere to TikTok Shop policies and SPS standards • Stay current on TikTok Shop policy changes, enforcement trends, and best practices • Act as the internal expert on TikTok Shop compliance and SPS requirements • Work closely with creative, marketing, customer service, and fulfillment teams to ensure alignment • Ensure promotions are supported by inventory, fulfillment readiness, and operational execution • Train internal stakeholders on SPS drivers, promotion best practices, and operational standards

🎯 Exigences

• Proven experience managing TikTok Shop or similar marketplace platforms • Strong understanding of **Shop Performance Score (SPS)** and TikTok Shop health metrics • Experience setting up promotions, discounts, and offers inside TikTok Shop • Highly organized, proactive, and detail-oriented • Comfortable diagnosing operational and performance issues using data • Strong cross-functional communication skills