Director of Customer Success

🕒 il y a 1 mois

🗽 New York – Distant

🗽 New York – Remote

💵 $140 000 - $180 000 / an

⏰ Temps Plein

🔴 Expert

🏆 Customer Success

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Moving Analytics Inc.

Site WebLinkedInTous les Emplois

51 - 200 employés

⚕️ Assurance santé

☁️ SaaS

🧘 Bien-être

💰 €20 000 000 Series A en 2022-07

Healthcare Insurance • SaaS • Wellness

Moving Analytics Inc. , connue sous le nom de Movn Health, fournit des solutions de rééducation cardiaque virtuelle pour soutenir la santé cardiovasculaire. En collaboration avec l'Université de Stanford, elle offre une expérience de récupération cardiaque basée sur des preuves, personnalisée et pratique, améliorant les résultats cliniques et réduisant les réadmissions. Leurs services sont couverts par les principaux régimes de santé et accessibles via une application mobile et des kits de suivi à distance, garantissant la conformité aux normes HITRUST, SOC-2 et HIPAA. Movn Health surmonte les obstacles à l'accès à la rééducation cardiaque, en offrant un programme équitable et à la pointe de la technologie que les patients peuvent suivre chez eux.

Description

• Grow qualified referral volume across existing hospital, cardiology group, and health plan partnerships — nationally, with depth in the Northeast and Mid-Atlantic • Drive renewals and achieve >100% Net Revenue Retention through upsells, site expansions, and consistent partner engagement • Activate new provider groups under existing payer agreements • Activate payer partnerships in regions to maximize company impact • Serve as a cross-functional intelligence hub — bringing field insights to payer contracting, marketing, and operations to accelerate payer enrollments, new business line activation, and patient conversion • Deliberately identify and pursue a target number of net-new sales opportunities per quarter, in close partnership with new sales team • Build and execute a standardized implementation and onboarding playbook for new partner launches, lay the groundwork for a scalable customer success function — with the expectation of building and leading a team as volume grows • Run a consistent QBR cadence with all key partners, translating operational and clinical outcomes into compelling value narratives • Turn top-performing partners into active referral advocates and case study participants

🎯 Exigences

• 7–10 years in customer success, account management, or provider/payer relations in digital health, cardiovascular care, or chronic disease management • Demonstrated success growing a book of business ≥$2M through referrals, renewals, and account expansion • Experience navigating hospital systems, cardiology groups, and payer-provider dynamics • Proven ability to translate clinical outcomes data into business value for non-clinical stakeholders • Established network in the Northeast / Mid-Atlantic healthcare market strongly preferred • Clinical or allied health background (RN, Exercise Physiologist, PA, etc.) a meaningful plus • Comfortable with ~50% travel, including frequent in-person visits to partner sites • Bachelor's degree required; MHA, MBA, or clinical graduate degree preferred

🏖️ Avantages

• Medical, dental, and vision insurance — fully or 90% employer-paid • Unlimited PTO • All business travel reimbursed • Home office stipend • Stock options at Director-level seniority, vesting over 4 years with a 1-year cliff