Customer Support Team Lead – Overnight

Emploi pas sur LinkedIn

🕒 il y a 2 jours

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Mudflap

Site WebLinkedInTous les Emplois

11 - 50 employés

🚗 Transport

💸 Finance

🤝 B2B

💰 Pre Seed Round en 2018-11

Transport • Finance • B2B

Mudflap est une entreprise qui semble avoir fourni un texte rempli de mots et de caractères répétitifs, ne révélant pas leurs activités commerciales ou leur secteur d'activité. Sans contexte supplémentaire, il est difficile de déterminer la nature exacte des prestations de l'entreprise ou son alignement industriel.

Description

• Lead a team of customer support agents, ensuring high-quality service • Respond quickly and accurately to agent questions and empower them to resolve customer issues • Track and action live shift metrics to deliver top-notch support • Monitor calls, emails, chats, and other interactions for quality assurance • Manage ongoing 1:1s with team members to provide feedback • Serve as a subject matter expert on Mudflap products • Identify root causes of issues and collaborate with cross-functional teams

🎯 Exigences

• 3+ years in a leadership or supervisory role directly managing and developing customer support agents • Experience using customer support tools and platforms (ex: Zendesk, Intercom or similar ticketing system) • Recent customer support experience, preferably in a fast-paced environment • Proven ability to lead projects, improve processes, and enhance the customer experience • Strong written and verbal communication skills • A proactive, data-driven problem solver with strong critical thinking skills • A natural leader who can turn ideas into action and drive results • Curious, humble, and eager to learn with a growth mindset • Comfortable adopting new technology and leveraging tools to work more effectively

🏖️ Avantages

• Competitive salary and equity in a high-growth startup • Multiple health benefit options • Responsible Time Off • 401(k) matching • Opportunities and support for major career growth • Annual Company offsite event (Mudfest!)