Loss Mitigation Manager

🕒 il y a 28 jours

🇺🇸 États-Unis – Télétravail

💵 $85 800 - $160 800 / an

⏰ Temps Plein

🟠 Senior

🔴 Expert

👔 Manager

👻 Score fantôme 0%

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🗣️🇺🇸🇬🇧 Anglais requis

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LoanCare

1001 - 5000 employés

💼 Conseil

🛡️ Assurance

📦 Logistique

Consulting • Insurance • Logistics

LoanCare est une entreprise spécialisée dans la gestion des prêts hypothécaires. Elle propose une gamme de services liés à la gestion des paiements hypothécaires, au service client pour les détenteurs de prêts, et aux stratégies d'atténuation des pertes. LoanCare vise à aider les propriétaires à maintenir efficacement leurs comptes hypothécaires, en assurant des paiements ponctuels et en gérant les éventuels défis financiers.

Description

• Lead and manage an assigned Loss Mitigation function, including Underwriting or Closing. • Ensure achievement of productivity, quality, cycle time, and service level expectations. • Monitor pipeline performance and address process bottlenecks to improve operational efficiency. • Manage escalated borrower, client, investor, and operational issues. • Maintain advanced knowledge of Loss Mitigation products and programs, including loan modifications, deferrals, partial claims, repayment plans, and FHA, VA, USDA, GSE, and proprietary retention solutions. • Provide guidance on complex eligibility, decisioning, documentation, and execution requirements. • Support implementation of new investor products, regulatory requirements, and business initiatives. • Ensure compliance with investor, insurer, client, federal, state, and company requirements. • Partner with Compliance, Risk, and Quality teams on audit findings and process improvements. • Monitor quality performance and implement corrective action plans. • Establish and maintain operational controls to mitigate risk. • Identify opportunities to improve efficiency, borrower experience, and operational effectiveness. • Participate in system enhancements, automation initiatives, testing efforts, and process redesign. • Use performance reporting and analytics to drive operational improvements. • Assist in developing policies, procedures, and operational standards. • Manage supervisors, team leaders, and/or individual contributors. • Coach and develop employees, build bench strength and succession plans, and foster accountability, collaboration, and continuous improvement. • Perform all other duties as assigned.

🎯 Exigences

• High School Diploma or equivalent required. • 7+ years of mortgage servicing or Loss Mitigation experience. • 5+ years of leadership experience. • Demonstrated expertise in loss mitigation underwriting, closing, or execution functions. • Comprehensive knowledge of investor and insurer programs, including FHA, VA, USDA, Fannie Mae, Freddie Mac, and proprietary products. • Advanced Loss Mitigation subject matter expertise. • Strong understanding of regulatory and compliance requirements. • Demonstrated leadership and coaching skills. • Strong analytical and problem-solving abilities. • Excellent communication and stakeholder management skills. • Ability to manage complex operational issues and drive results. • Experience implementing operational or technology initiatives preferred.

🏖️ Avantages

• Optional medical, dental, vision, life, and disability insurance • Paid holidays, vacation, and sick leave • Fidelity National Financial matching 401(k) • Employee stock purchase plans • Access to mental health resources, including free Calm memberships • Wellness initiatives promoting physical and emotional well-being • Employee recognition programs celebrating achievements and milestones • Gym membership discounts • Pet insurance discounts • Employee purchasing programs • Tuition reimbursement program • Flexibility to work remotely • Resources and support for career growth

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