Mental Health Customer Service Representative

🕒 il y a 10 jours

🏈 Ohio – Distant

🏈 Ohio – Remote

💵 $42 500 - $48 900 / an

⏰ Temps Plein

🟢 Junior

💝 Support Client

🚫👨‍🎓 Aucun diplôme requis

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Myriad Genetics

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 1991

🧬 Biotechnologie

💊 Pharmaceutique

⚕️ Assurance santé

Biotechnology • Pharmaceuticals • Healthcare Insurance

Myriad Genetics est un pionnier dans le domaine des tests génétiques et de la médecine de précision, basé à Salt Lake City, Utah. L'entreprise propose une large gamme de tests génétiques qui aident à évaluer les risques de cancer, à guider le traitement du cancer, à informer les soins prénataux et à gérer les troubles de santé mentale. Myriad Genetics vise à fournir des informations révolutionnaires grâce aux tests génétiques, permettant aux professionnels de la santé et aux patients de prendre des décisions éclairées pour améliorer les résultats. Leurs offres incluent des tests pour le risque de cancer héréditaire, la prédiction du sexe fœtal, les affections chromosomiques et les maladies génétiques, s'appuyant sur plus de 30 ans d'expertise en génomique et en soins de santé personnalisés.

Description

• The Patient Advocate will handle a variety of complex inbound and outbound inquiries to assist and empathize with our customers. • Responsible for coordinating testing services for patients by reviewing test request forms and additional documentation submitted with a patient specimen to ensure accurate and timely testing. • Working with healthcare providers to complete the required documentation and sample submission. • Confirming insurance eligibility and benefit levels. • Communicating with patients to explain insurance coverage benefits and test information including process and turnaround time. • Employee will be on the phone approximately 60-80% of the time. • Independently manage assigned work and meet production and quality metrics. • Be the hub across all departments: work with the technology, revenue cycle, field sales, and lab teams on prompt handling of orders and billing processes. • Identify issues and trends and collaborate with your team and leadership to develop best practices to ensure we are providing the best service and experience to all customers. • Participate in the Quality Assurance plan. • Comply with applicable CLIA and HIPAA regulations.

🎯 Exigences

• High School diploma or equivalent required with at least 1 year of relevant experience, or associate or bachelor’s degree. • Fluent in Spanish is preferred/encouraged. • Excellent interpersonal and communication skills. • Preference given to higher net typing speed applicants. • Excellent listening, transcribing, and self-review skills. • PC experience, including familiarity with Excel, Word, Internet, and e-mail. • Able to manage several tasks simultaneously, often under pressure. • Excellent organizational and task management skills and professional judgment. • Enjoys problem solving and identifying patterns. • Hardworking individual who loves working on a team and supporting others.

🏖️ Avantages

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements