Technical Consultant

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Napoleon Products

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1 - 10 employés

🔧 Matériel

🛒 Commerce de détail

👥 B2C

Hardware • Retail • B2C

Napoleon Products est un fabricant mondial de barbecues haut de gamme, de cheminées, de systèmes de chauffage et de climatisation, ainsi que de produits pour la vie en extérieur, fournissant consommateurs et distributeurs sur de nombreux marchés internationaux. L'entreprise se concentre sur les solutions de cuisine en extérieur et de chauffage domestique, et distribue ses produits via des distributeurs régionaux, des chaînes de vente au détail et une présence en ligne.

Description

• Provide a World Class Customer Experience as per corporate guidelines/objectives to existing and new customer base. • Handle all inbound inquiries (phone, email, chat, social media etc.) with accuracy and professionalism. • Process parts & replacement parts orders as necessary. • Provide technical support to dealers and service technicians, general maintenance & troubleshooting guidance to customers while documenting relevant information into designated CRM database(s) as required. • Identify manufacturing and design issues through the appropriate channels. • Respond to 1st level technical inquires by identifying root cause of an issue. • Provide detailed resolutions and troubleshoot problems that a consumer or service technician may run into. • Accumulate and share product information with other team members.

🎯 Exigences

• Experience in a Hearth manufacturing environment would be an asset. • Preference will be provided to candidates with previous hearth field experience. • Previous counter sales support or relevant experience. • Minimum G3 or equivalent experience. NFI certificate would be an asset. • Proficient in Microsoft Office (Word, Excel, PowerPoint, Access, Outlook), Visual, Customer Service Software, ERP/CRM Data Management. • Customer Service, Technical Experience relevant to Hearth product installation and service.

🏖️ Avantages

• Comprehensive health, dental, vision, and life insurance coverage – 100% of premiums paid by the Company! • Long Term Disability Protection • Well-being support programs and virtual medical visits • Employee & Family Assistance Program for mental health and well-being (EAP) • Training Allowance and continuous learning opportunities and programs • Leadership development and mentorship programs • Clear pathways for advancement • Appreciation events, raffles, and team building activities • Napoleon Cares – A fund sponsored by Associates to help Associates in times of need • Competitive total compensation package, inclusive of bonus opportunity • Retirement savings plan with matching Company contributions (RRSP/DPSP) • Exclusive Associate discounts on our award-winning products