Account Manager

🕒 il y a 1 jour

⚔️ Virginia – Distant

⚔️ Virginia – Remote

💵 $77 300 - $96 400 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Nemetschek Group

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 1963

🏗️ Construction

☁️ SaaS

🤝 B2B

💰 IPO en 2002-01

Construction • SaaS • B2B

Nemetschek Group est un éditeur de logiciels allemand qui développe et commercialise des solutions numériques pour le secteur de l’architecture, de l’ingénierie et de la construction (AEC), sur l’ensemble du cycle de vie des bâtiments. Ses produits couvrent les workflows de CAO/BIM, de planification, de conception, de construction et d’exploitation des bâtiments. Ils sont proposés sous forme de logiciels desktop, cloud et collaboratifs destinés aux cabinets professionnels et aux équipes projet.

Description

• Manage a portfolio of accounts as the primary contact for renewal, expansion, and satisfaction initiatives • Identify, develop, and execute horizontal and vertical expansion strategies through Quarterly Business Reviews, Strategic Reviews, and Product Innovation discussions • Align solutions with customer business objectives and demonstrate value realization • Use data insights to track adoption, drive performance metrics, and refine account strategies • Own contract negotiations, renewals, and price adjustments • Develop proactive save plans to mitigate churn and manage at-risk accounts • Monitor customer health and engagement to anticipate and resolve retention risks • Serve as a trusted advisor, customer advocate, and escalation point for customer issues • Coordinate issue resolution with Customer Success, Professional Services, Billing, and Product teams • Collaborate across departments to identify upsell, cross-sell, and renewal opportunities • Provide forecasts and insights on customer retention, account health, and revenue projections • Track and report KPIs for expansion, renewal, retention, and satisfaction • Achieve renewal, retention, and expansion revenue goals; grow referrals and account penetration; maintain a healthy customer base

🎯 Exigences

• 3–5 years of experience in account management, customer success, or retention-focused roles, ideally in a SaaS or subscription-based environment • Proven ability to drive renewals, expansion, and retention through consultative account management practices • Strong communication, relationship management, and problem-solving abilities • Analytical mindset with experience leveraging data for decision-making and strategy optimization • Proficiency with CRM platforms, especially Salesforce, and customer engagement tools • Ability to work cross-functionally and effectively manage multiple, concurrent priorities

🏖️ Avantages

• Competitive compensation and benefits package • Retirement savings program with employer contributions • Paid time off and company-recognized holidays • Medical, dental, and vision coverage • Resources for learning and development, including access to training and learning platforms • Opportunities for career growth and internal mobility • Employee assistance and well-being resources • Employee discounts and other optional perks • Reasonable accommodations for qualified individuals in accordance with applicable laws

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