Customer Support Representative

🕒 il y a 2 mois

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NeoWork

Site WebLinkedInTous les Emplois

51 - 200 employés

🤝 B2B

🏢 Entreprise

👥 RH Tech

B2B • Enterprise • HR Tech

NeoWork est un partenaire mondial en recrutement et opérations qui aide les entreprises à se développer rapidement et efficacement. Ils proposent une gamme de services incluant la transformation de l'expérience client, des assistants virtuels, la formation en IA, des solutions MVP ainsi que des services créatifs et techniques. Les offres de NeoWork sont conçues pour améliorer les capacités opérationnelles et stimuler les revenus et la fidélisation des entreprises clientes. Ils offrent des services gérés incluant l'assurance qualité, la gestion de la main-d'œuvre et des rapports dédiés, fonctionnant ainsi comme une extension de l'équipe d'une entreprise. NeoWork adapte ses tarifs compétitifs pour répondre aux besoins uniques de ses clients, fournissant du personnel hautement qualifié et expérimenté prêt à être déployé à la vitesse d'une startup.

Description

• Handle customer inquiries and provide accurate, complete, and timely information or solutions • Effectively manage and resolve customer complaints • Collaborate with internal teams to address customer needs and provide comprehensive solutions • Maintain a high level of product and service knowledge to effectively support customers • Document and track customer interactions and relevant information in our system • Contribute to the development and improvement of customer support processes and procedures • Meet and exceed individual and team performance targets

🎯 Exigences

• At least 1 year of proven experience in a customer support or related role • Excellent verbal and written communication skills • Strong problem-solving and decision-making abilities • Empathetic and patient, with a genuine desire to help customers • Ability to adapt to changing environments and handle multiple tasks simultaneously • Proficient in using customer support software and tools • Strong attention to detail and accuracy • Owned computer or laptop and stable internet connectivity. • Knowledgeable in Office 360, Google Apps, and client-facing communication.

🏖️ Avantages

• We provide comprehensive training for all candidates, regardless of their background or previous experience as a VA. • The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs. • This is a 100% home-based position • We prioritize the mental health of our team members and offer mental health days to support their well-being. • In addition to the base salary, performance-based incentives are provided. • There is an annual review and appraisal process in place. • There are ample opportunities for professional growth and advancement within the company.