Client Account Manager

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Nest Veterinary

Site WebLinkedInTous les Emplois

1 - 10 employés

Fondée en 2022

☁️ SaaS

🤝 B2B

SaaS • B2B

Nest Veterinary est un fournisseur SaaS qui développe et exploite un logiciel de plan de bien-être en marque blanche pour les cliniques vétérinaires. La plateforme permet aux cliniques de concevoir des plans de bien-être sur mesure pour chiens et chats, simplifie l'inscription rapide des clients, automatise la gestion et la facturation des membres (y compris les intégrations bidirectionnelles PIMS et une capture de paiement élevée), et offre des analyses, des rapports et des formations pour stimuler les revenus récurrents, la conformité et la fidélité client. Les clients rapportent de fortes augmentations des inscriptions, des revenus et de l'activité diagnostique après avoir migré vers Nest.

Description

• Manage and grow relationships across a portfolio of partner hospitals while serving as a trusted resource for client success, engagement, and long-term partnership growth • This role is focused on proactively supporting clients through strategic touchpoints, customer-facing processes, performance reporting, and relationship management that drive engagement, encourage plan growth, and remove roadblocks to success • The position also contributes to building scalable client success initiatives and operational processes that support Nest’s continued growth • Drive insights that lead to action • Analyze client trends, engagement patterns, and initiative performance to identify opportunities for growth, improved adoption, and stronger client outcomes • Translate data into clear, actionable recommendations and scalable processes that support continuous improvement across the customer experience • Work closely with Hospital Success on onboarding and lifecycle support • Partner with Product and Engineering on bugs and usability issues • Support Sales with customer readiness, renewals, and testimonials • Contribute to a high-performing customer experience environment with opportunities to grow into future leadership responsibilities • Support a culture of accountability, collaboration, and customer-first thinking while helping improve processes, strengthen client relationships, and drive team success across the organization

🎯 Exigences

• 2-5 years of SaaS customer support experience, including team leadership • Startup experience required; you thrive in fast-moving, resource-constrained environments • Builder mentality with a passion for creating structure and scalable processes • Strong communicator across email, phone, and chat in high-stakes environments • Analytical and data-driven with the ability to surface insights and communicate them clearly • Proven track record of supporting customer growth, retention, and long-term success • Growth-minded leader focused on developing teams, improving processes, and elevating the customer experience • Collaborative, low-ego leader who removes roadblocks and helps both clients and teammates succeed • Strong organizational, prioritization, and time management skills • Skilled at managing relationships across clients and cross-functional internal teams • Comfortable navigating ambiguity in a rapidly evolving startup environment • Self-directed and able to operate effectively with minimal oversight

🏖️ Avantages

• 5X growth trajectory — your work will directly shape how we scale • High visibility role — every hospital launch has your fingerprints on it • Mission that matters — more pets getting the preventive care they need because practices are set up to succeed • Ground-floor opportunity — help define what great implementation looks like at a category-leading company • Teammates who show up — kind, motivated, and genuinely collaborative