Salesforce Experience Cloud Product Owner – Product Owner III

🕒 il y a 8 jours

🔔 Pennsylvania – Distant

🔔 Pennsylvania – Remote

💵 $120 000 - $150 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

✅ Responsable Produit

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 0%

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• Ouverte depuis 9 jours.
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Net Health

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 1993

🏥 Santé

☁️ SaaS

🤖 Intelligence artificielle

Healthcare • SaaS • Artificial Intelligence

Net Health est une entreprise de logiciels de santé qui propose des systèmes spécialisés de dossiers de santé électroniques (EHR/EMR) et des analyses avancées pour les soins des plaies, la rééducation, les soins basés sur la valeur et la santé au travail. Fort de plus de 30 ans d'expérience, Net Health offre des solutions EHR basées sur le SaaS, des analyses prédictives et cliniques, des outils d'engagement des patients et des intégrations systèmes conçus pour améliorer les résultats cliniques, rationaliser les flux de travail, garantir la conformité et optimiser la performance financière des prestataires de soins de santé dans divers contextes de soins.

Description

• Own the full product lifecycle of Net Health’s Salesforce Experience Cloud community • Define priorities, write user stories with acceptance criteria, reprioritize requests and technical debt, and coordinate dependencies • Lead scrums, sprint planning, sprint reviews, and retrospectives • Accept or reject sprint deliverables and own release cadence and feature rollout strategy • Present results to non-technical stakeholders and report community delivery to CX leadership • Design, build, test, and deploy custom Experience Cloud functionality using LWC, Apex, Flow, platform events, and async Apex • Build REST/SOAP API integrations with error handling • Own the external-user security model, including sharing sets, permission sets, and guest access • Use SFDX, Git, and CI/CD for source-driven development • Tune SOQL efficiency and governor limits and review contributor code • Serve as in-house Experience Cloud authority • Own the community data model, component architecture, and technical design • Define and track engagement, deflection, and satisfaction metrics • Monitor Salesforce release cycles and plan remediation • Build and tune Agentforce AI agents, including topics, prompt templates, and Apex/Flow-backed actions • Monitor containment and case deflection metrics and improve code, configuration, or content • Maintain community topics, navigation, moderation, and case workflows • Partner with Product Education and Support on onboarding and participation programs • Align the roadmap with Client Success, Marketing, and Product • Handle escalations and report performance to CX and commercial leadership

🎯 Exigences

• 3–5+ years of hands-on Salesforce development (Apex, LWC, SOQL, Flow) • 1–2+ years specifically on Experience Cloud, including Experience Builder, themes, topics and navigation, LWC inside communities, and external-user sharing and guest access model • Demonstrated end-to-end ownership of scoping, building, and shipping a feature • Product/Agile experience with roadmaps, backlogs, and sprints for a digital product or platform • Source-driven development using SFDX, Git, sandbox-to-production workflows, and Apex unit testing • REST/SOAP API integrations with authentication and error handling • Hands-on Agentforce or comparable AI agent experience, including configuration, grounding, tuning, and monitoring • Track record improving case deflection metrics • Ability to build Salesforce reports and dashboards • Familiarity with Experience Workspaces and Insights • Strong cross-functional communication skills • Ability to produce technical design documents, release notes, and community guidelines • Proficiency in Agile tools such as Jira, Confluence, Aha, or Wiki • Proficiency in Git-based source control, Office 365, Experience Builder, SFDX, and VS Code • Salesforce Certified Platform Developer I required; candidates without certification may complete it within 90 days of hire • Bachelor’s degree in Management Information Systems, Computer Science, or a related technical or business field

🏖️ Avantages

• Work-from-anywhere environment • Unlimited PTO • Comprehensive benefits package • Employee resource groups • Casual dress code • Prioritized employee wellness • Diversity and inclusion initiatives • New hire support • Career development • Educational assistance • Employee referral bonus • Progressive parental leave • Company-issued equipment • Company systems and network activity monitoring for security and compliance

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