Product Owner, AI – Agentforce Delivery

🕒 il y a 6 mois

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

✅ Responsable Produit

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NeuraFlash

Site WebLinkedInTous les Emplois

201 - 500 employés

🤖 Intelligence artificielle

☁️ SaaS

🤝 B2B

Artificial Intelligence • SaaS • B2B

NeuraFlash est un fournisseur de premier plan de solutions alimentées par l'IA dans divers secteurs, spécialisé dans la mise en œuvre et l'intégration des plateformes Salesforce et AWS. Ils offrent une large gamme de services, y compris la gestion du changement, l'analytique des données et les services gérés, adaptés à des secteurs tels que la fabrication, le commerce de détail, les communications, les services financiers, et plus encore. En tant que partenaire de Salesforce et AWS, NeuraFlash est reconnu pour ses solutions innovantes en intelligence artificielle, incluant Agentforce Service Cloud et Voice, qui aident les entreprises à rationaliser leurs opérations et à améliorer leur service client. Grâce à leur équipe dévouée d'experts, NeuraFlash vise à créer des expériences fluides et transformatives pour leur clientèle diversifiée, en tirant parti de leur expertise en automatisation et intégration de données pour offrir des résultats commerciaux concrets.

Description

• Manage overall delivery of targeted Agentforce delivery projects, acting as product owner to oversee and shape the overall solution and project manager to manage day to day work and customer relationships • Act as a “thought leader” for our customers, guiding the customer and NeuraFlash, part of Accenture team in the definition of use cases and business outcomes • Smoothly transition customers from the sales process to project delivery. This includes: Reviewing the SOW and any partner-funding POs, defining project roles and responsibilities for kick off, and facilitating kick off and client onboarding • Plan, monitor and manage project financials, scope, and schedule to ensure project stays on track for assigned client projects • Act as primary day-to-day point of contact for the client and the operational aspects of the project, including a focus on building strong customer relationships • Facilitate or co-lead with customer project manager regular status meetings with project team, sponsors, and all stakeholders • Manage NeuraFlash, part of Accenture project team members in the delivery of the solution • Readout documented and measured outcomes for live solutions prior to project closeout • Actively drive and participate in Agentforce Division internal initiatives to foster innovation and efficiencies through development of reusable assets and solutions

🎯 Exigences

• 5+ years of experience as a delivery leader overseeing AI-related implementation of business solutions on Salesforce or AWS platform across all phases of project delivery • Outstanding verbal and written communication skills to audiences of all levels • Experience working in a professional services/consulting environment • Experience leading delivery as project manager or scrum leader • Experience with estimation/sizing and SOW/Change Order contracting • Certified Salesforce Admin + Sales Cloud or Service Cloud Consultant certifications • Demonstrated track record of writing SOWs and Change Requests and managing scope

🏖️ Avantages

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team. • Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. • Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done. • Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. • Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.